Fisher Lumber to Boost Operational Excellence with Epicor BisTrack

AUSTIN, Texas, Sept. 27, 2017 /PRNewswire/ -- Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, announced today Fisher Lumber Company has selected Epicor BisTrack™, the award-winning business management software for lumber and building materials (LBM) dealers and distributors, to bring a fully integrated, operationally centric system with mobile access to the entire operation.

Fisher Lumber, founded in 1955, is a family run business that has built its reputation on quality products and customer service. Today, the LBM dealer, owned and operated by the Fisher family, has three locations—two lumberyards and a 12,000 square foot showroom—spread throughout Kansas.

To keep up with the business' guarantee of providing quality products, service, and competitive prices, Fisher Lumber will move from an antiquated system and implement the BisTrack solution. "We wanted a new set of technology tools to improve business operations overall, but also to inspire the younger generation with best-of-breed technologies," said Greg Tremblay, Andale branch manager, Fisher Lumber Company. "We also realized we were paying for an older system when the same amount of maintenance fees could go to a newer, more efficient system. BisTrack will help us save time and money by speeding up processes such as service at point of sale (POS), inventory control, scheduling deliveries, and quickly accessing business intelligence to make more informed decisions."

Enhancing sales flow processes
Fisher Lumber will also leverage the integrated Epicor BisTrack Journey Planner and BisTrack Cloud tools to automate the sales, dispatch, and delivery processes. "Previously, orders were called into the yard by either contractors or outside salespeople. The orders were then written up by counter or office associates, placed into a dispatch and delivery system, and then dispatchers from both yards would set the delivery schedule. Occasionally, orders were missed or dispatchers crossed wires and multiple deliveries were set," said Tremblay. "Now, with the integrated BisTrack Journey Planner module, we'll eliminate manual entering and updating of orders—minimizing process interruptions and reducing calls to the dispatchers."

"Through the use of BisTrack Cloud, our sales team will gain mobile access to the tools they need to track customer opportunities, respond to questions instantaneously, and close orders faster—decreasing requests into the office and increasing productivity," continued Tremblay.

"As more and more LBM organizations look to grow their businesses, they are choosing to replace legacy systems with modern technology solutions. Fisher Lumber is a prime example of this strategy," said Kevin Hodge, director, product development and product management, LBM, Epicor Software. "I'm confident that Epicor BisTrack will help Fisher Lumber gain operational benefits and ensure they meet or exceed their customer's expectations."

About Epicor BisTrack
Epicor BisTrack is designed to help dealers and distributors of lumber, building materials, and construction supplies better manage all aspects of their businesses, optimize operations, propel opportunities, and enable employee mobility. The software creates efficiencies in workflow by improving the flow of information from the supplier to the customer, and offers powerful and flexible business intelligence tools for better forecasting and decision-making. Visit the Epicor BisTrack solution hub to learn more.

About Epicor Software Corporation
Epicor Software Corporation drives business growth. We provide flexible, industry-specific software designed around the needs of our manufacturing, distribution, retail, and service industry customers. More than 40 years of experience with our customers' unique business processes and operational requirements are built into every solution―in the cloud or on premises. With this deep understanding of your industry, Epicor solutions manage complexity, increase efficiency, and free up resources so you can focus on growth. For more information, connect with Epicor or visit www.epicor.com.

Epicor, BisTrack, and the Epicor logo are trademarks or registered trademarks of Epicor Software Corporation, registered in the United States and other countries. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.

SOURCE Epicor Software Corporation

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