Forty-Two Percent of US Internet Households Prefer an Electricity Provider/Utility to Deliver an App That Would Monitor Their Energy Usage

Sixteenth annual Smart Energy Summit research event features keynotes from NRG, Savant, Southern Company, and Renew Home

DALLAS, March 13, 2025 /PRNewswire/ -- Parks Associates' new research shows 42% of US internet households indicate an electricity provider/utility as their preferred provider to deliver an app to monitor their energy usage. The international research firm will host its 16th annual Smart Energy Summit: Engaging the Consumer, co-located at DISTRIBUTECH on March 25-26 in Dallas, TX, featuring keynotes from NRG, Savant, Southern Company, and Renew Home. Energy and smart home industry players will address how utilities can enhance customer engagement, optimize grid reliability, and drive adoption of energy management programs.

Parks Associates' latest research study of 8,000 US internet households, Smarter Energy at Home: Intelligence, Coordination, Services, shows continued demand for information and products that help reduce energy usage at home. Study highlights:

• 61% of households report electricity costs are too high. Across segments, consumers feel their electricity costs are too high.
• 50% of consumers actively work to reduce energy consumption; 36% need help.
• Saving energy is a top three reason smart home device owners coordinate their devices into "routines."
• Electricity providers struggle with customer satisfaction, with an NPS of -25.
• Only 22% of smart thermostat owners currently participate in a demand response (DR) program.

"The huge and fast expansion of data centers for cloud computing and AI is driving unprecedented demand for electricity, putting pressure on grid stability and resource management. The residential consumer market presents a key opportunity to enhance load flexibility and demand-side management," said Daniel Holcomb, Sr. Research Analyst, Parks Associates. "By leveraging smart home technologies, dynamic pricing models, and DR programs, utilities can shift and reduce peak energy consumption."

Smart Energy Summit keynote speakers:

• Will Dillon, Savant
• Jeff Gleeson, Chief Product Officer, Renew Home
• Robin Lanier, Managing Director, New Ventures, Southern Company
• Jim Nye, Chief Product Officer, NRG Consumer

Featured sessions focus on DR participation, smart thermostats, and the future of home energy management:

• Smart Thermostats and Consumer Engagement: Enhancing Home Efficiency
• Energy Providers' Role in Demand Response: Strategies for Grid Stability
• The Future of Home Energy Management

These sessions highlight the increasing importance of consumer-driven energy management and the role of smart technologies in creating a more efficient, responsive grid.

Session Speakers:

• Kerri Carnes, Director, Customer to Grid Solutions, APS - Arizona Public Service
• Christopher Freeman, Director, Connected Products Ecosystems, Rheem Manufacturing
• Jonathan Hastings, Director of Innovation, Solution Architect, Home and Distribution Division, Schneider Electric
• Lon Huber, SVP, Pricing and Customer Solutions, Duke Energy Corporation
• Christopher LaPré, Head of Technology, Connectivity Standards Alliance
• Jarrod Maddox, Director, Product Development & Energy Innovations, TXU Energy
• Meghan McConomy, VP, Consumer Brand Strategy, NRG
• David Oberholzer, General Manager, Resideo Grid Services, Resideo
• Hrag Ohannessian, SVP, Global Sales, Home Automation, Security & Hospitality, Universal Electronics, Inc.
• Lisa Scott, Senior Manager, ecobee
• Gomathi Sadhasivan, VP, Energy Systems, DNV
• Paul Wezner, Chief Product and Customer Officer, Powerley

Event sponsors include Schneider Electric, SkyBell, Universal Electronics, Savant, Connectivity Standards Alliance (CSA), LG NOVA, NRG, and the Smart Energy Consumer Collaborative.

Registration is through the DISTRIBUTECH Website. To request data or an interview, contact [email protected], 972-490-1113.

About Smart Energy Summit
The 16th annual Smart Energy Summit, co-located with DISTRIBUTECH and organized by Parks Associates, brings together leaders and innovators from the energy, smart home, and technology industries to explore the future of energy management, renewable energy adoption, and grid modernization. The summit provides a platform for industry professionals to engage in discussions, hear trending industry and consumer data, network and collaborate with peers.

The 2025 summit is held March 25–26 in Room D162/164 at the Kay Bailey Hutchinson Center in Dallas and will focus on integrating smart energy solutions, leveraging AI and IoT for home energy management, and tackling the challenges of demand response and grid orchestration.

Follow #SmartEnergy25 on Parks Associates' LinkedIn. For information on speaking, sponsoring, or attending Smart Energy Summit, visit www.smartenergysmt.com.   

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Media Contact:
Mindi Sue Sternblitz-Rubenstein
Parks Associates
972.490.1113
[email protected] 

SOURCE Parks Associates