COLORADO SPRINGS, Colo., April 16, 2015 /PRNewswire/ -- The International Customer Management Institute (ICMI) today announced additional keynotes for its 2015 Contact Center Expo & Conference. The event is the premier global gathering for the contact center industry and serves as the essential forum for education, networking and sharing of proven best practices. The 2015 Contact Center Expo & Conference will take place May 4-7 at the Walt Disney World Dolphin Resort in Lake Buena Vista, Florida. For more information and to register, please visit: icmi.com/Contact-Center-Expo-Conference.
Contact Center Expo & Conference brings in some of the most dynamic and inspiring personalities to kick-start the conference mornings. In addition to the previously announced keynotes from Former Disney Executive, Dennis Snow and #1 Best Selling Author, Erik Wahl, the following speakers will take the stage to deliver energetic and informative keynote presentations:
Tuesday, May 5
Mark Bloom, Sr. Director for Strategy and Operations for the Service Cloud - Salesforce.com
Before joining Salesforce as a Service Expert in 2010, Mark Bloom spent a decade building and leading contact center implementations globally. Since his start with the company, Bloom has worked with Salesforce Service Cloud customers of all sizes and industries, including large, complex and strategic implementations that required deep service transformation as well as quickly moving projects for fast-moving companies.
Brad Cleveland, Senior Advisor and Cofounder - ICMI
Now an in-demand speaker and consultant for ICMI, Brad Cleveland worked in more than 60 countries and helped to progress service delivery for American Express, Apple, Coca-Cola, USAA, global governments and more. As a speaker, consultant, entrepreneur, executive and president/CEO, Cleveland has developed a deep understanding of the critical importance of customer service delivery and the impact it has on the success of organizations.
Wednesday, May 6
Eric Head, Senior Director, Sales - ForeSee
Eric Head has more than 20 years of experience managing advanced technology products and programs, and has played a key role in ForeSee's strategic growth. Leading the company's business development efforts in the Midwest, Northeast, and Mid-Atlantic regions, Head has provided leadership around its contact center measurement and has helped expand it into the European market.
Justin Robbins, Community Manager - ICMI
Justin Robbins brings more than a decade of experience leading customer service organizations. He leads ICMI's research programs and content direction. Robbins is a writer, social enthusiast and sought-after speaker touching on employee engagement, key performance indicators and motivational business leadership.
"We're excited to expand our keynote lineup with such seasoned professionals," said Patty Caron, Event Director. "These keynote addresses will be presented by vibrant professionals who bring with them the expertise and experience needed to engage audiences on current trends and hot topics."
All keynote presentations will take place Tuesday, May 5 and Wednesday, May 6 from 8:15 – 10:00 am. To view the full keynote lineup, please visit: ubm.io/keynote2
To view the full conference program, please visit: icmi.com/Contact-Center-Expo-Conference/Program/Agenda-at-a-Glance
Two-, three- and four-day passes are available to suit your individual needs onsite. For more information and to register, visit: icmi.com/Contact-Center-Expo-Conference. Register with code ICMI-PR and save 10% on any pass.
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is a part of UBM plc (www.ubm.com), a global events-led marketing services and communications company.
SOURCE International Customer Management Institute (ICMI)