JUNO BEACH, Fla., May 18, 2015 /PRNewswire/ -- Florida Power & Light Company (FPL) has been recognized for the third year in a row as having one of the top call centers in North America. The ranking is the result of the 2015 Top 100 Call Center Contest, presented by the internationally recognized customer contact research organization, BenchmarkPortal.
FPL Customer Care earned third place in the "large centers" category. The competition compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers. The results are calculated based on the effectiveness and efficiency of the contact center.
"I'm extremely proud of our team for its consistent top performance," said Maria Gomez, director of customer care for FPL. "This recognition demonstrates the commitment of our employees to caring for our customers and ensuring a great customer experience each and every time."
Providing excellent customer service is the top objective for FPL's Customer Service Team, whose reach extends beyond customer care center operations to include energy-efficiency programs, meter services, billing and payment processing and field services. The team is widely recognized for providing service among the best in the industry. In fact, FPL received the 2014 National Key Accounts Award from the Edison Electric Institute (EEI) for providing exceptional service to some of the nation's leading companies. EEI is the national association for investor-owned electric companies.
Florida Power & Light Company
Florida Power & Light Company is the third-largest electric utility in the United States, serving approximately 4.8 million customer accounts across nearly half of the state of Florida. FPL's typical 1,000-kWh residential customer bill is approximately 30 percent lower than the latest national average and, in 2014, was the lowest in Florida among reporting utilities for the fifth year in a row. FPL's service reliability is better than 99.98 percent, and its highly fuel-efficient power plant fleet is one of the cleanest among all utilities nationwide. The company was recognized in 2014 as the most trusted U.S. electric utility by Market Strategies International, and has earned the national ServiceOne Award for outstanding customer service for an unprecedented 10 consecutive years. A leading Florida employer with approximately 8,700 employees, FPL is a subsidiary of Juno Beach, Fla.-based NextEra Energy, Inc. (NYSE: NEE), a clean energy company widely recognized for its efforts in sustainability, ethics and diversity, including being ranked in the top 10 worldwide for innovativeness and community responsibility as part of Fortune's 2015 list of "World's Most Admired Companies." NextEra Energy is also the parent company of NextEra Energy Resources, LLC, which, together with its affiliated entities, is the world's largest generator of renewable energy from the wind and sun. For more information, visit these websites: www.NextEraEnergy.com, www.FPL.com, www.NextEraEnergyResources.com.
SOURCE Florida Power & Light Company