Frederick Mutual Insurance Company Increases Employee Productivity and Customer Responsiveness with MaaS360

Insurer realizes substantial savings in server costs and months of deployment time with an easy-to-use, cloud-based mobility management platform

Apr 23, 2013, 09:05 ET from Fiberlink

PHILADELPHIA, April 23, 2013 /PRNewswire/ -- Fiberlink®, the leader in cloud-based enterprise mobility management (EMM), today announced that the Frederick Mutual Insurance Company is successfully using MaaS360 to manage its iPhones and iPads.  With the resulting increase in enterprise mobility, Frederick Mutual empowers its employees to accelerate claims processing, make faster decisions, and serve customers better.

To support a new Bring Your Own Device (BYOD) policy and a corporate initiative to replace laptops with iPads, Frederick Mutual began a search for a comprehensive enterprise mobility solution that would be quick to deploy and easy to manage.  The company selected MaaS360 because of its proven cloud-delivery model that ensures availability while saving $50,000 on server costs and reducing deployment time by two months.

"MaaS360 is great for our company, it's great for the business and it's great for IT," said David Pitzer, Vice President & CIO, Frederick Mutual Insurance Company.  "We look good because we're truly supporting the staff and the business through mobility. We're able to be more proactive with the business by allowing them to buy the devices they need and minutes later have those devices set up for secure and productive use."

MaaS360 provides Frederick Mutual with the ability to actively manage all their mobile devices and applications, ensuring:

  • Reduced costs and IT support time: By replacing company-purchased BlackBerry devices and enterprise servers with personal iPhones and MaaS360, Frederick Mutual was able to cut costs and reduce hours of time formerly spent troubleshooting device issues each week. In addition, regular and automatic updates of MaaS360 capabilities are available instantly, eliminating the need for IT to provide ongoing maintenance to support the latest iPhones or iPads.
  • Information on demand: With the new iPads, the sales staff is always able to connect to the company network and applications, regardless of location. Whether they need to answer customer questions or show management the loss ratio, they are able to do so anytime and anywhere.
  • Accelerated documentation and claims processing: When Frederick Mutual's claims adjusters visit the insured after a fire or other catastrophe to determine the level of damage, need for repairs and overall loss, they now are able to take advantage of iPhone and iPad technology. Instead of taking photos with a stand-alone camera and manual notes that later need to be typed up and provided to internal representatives, they are using the built-in device cameras and apps to record conversations that can be emailed to the representatives while they are still in the field. Such instant documentation translates to more immediate repairs and payment, ultimately increasing customer satisfaction.

"Companies today are relying on IT in a fundamentally new way to bring value to the business through mobility management and innovation," said Christopher Clark, president at Fiberlink.  "Frederick Mutual is a great example of how companies can embrace mobility securely with MaaS360 to enable significant competitive advantages."

About Frederick Mutual Insurance Company
Founded in 1843, Frederick Mutual Insurance Company (FMIC) is a property and liability mutual insurance carrier represented by agents throughout Maryland and Pennsylvania. The Company offers insurance of various types through a network of professional independent insurance agents. Products include Homeowners, Dwelling Fire, Personal Umbrella, Business owners, Artisan Contractors, and Commercial Umbrella. Frederick Mutual is a strong and reliable insurance company with over 25 million dollars in assets and an A- (Excellent) rating by A.M. Best, the most widely recognized insurance company rating organization. This extra level of security is far above industry averages, and adds additional security to policyholders that Frederick Mutual will be there when they need us. For more information, please visit

About MaaS360
MaaS360 by Fiberlink simplifies mobile device management (MDM), mobile application management (MAM), and secure document sharing in the BYOD era. Trusted by small businesses, government agencies, universities, and large enterprises worldwide, MaaS360 enables mobile policies that boost productivity, protect employee privacy, and secure sensitive data across smartphones, tablets, and laptops. Built on a highly scalable, cloud architecture, MaaS360's on-demand mobility management can be deployed in minutes and seamlessly integrates with existing infrastructure, extending enterprise systems to a mobile environment. Backed by 20 years of experience and the most responsive customer service in the industry, MaaS360 helps organizations transform business operations and reduce the costs of supporting the expanding mobile workforce. To learn more and get started, visit


SOURCE Fiberlink