SAN DIEGO, July 26, 2016 /PRNewswire/ --Service Strategies Corp., a leading provider of service improvement programs, today announced that Fresenius Kabi, a global healthcare company that specializes in lifesaving medicines and technologies for infusion, transfusion and clinical nutrition, has achieved certification under the prestigious Service Capability & Performance (SCP) Standards for the eighth consecutive year.
"Fresenius Kabi continues to demonstrate a strong commitment to service excellence," said Greg Coleman, vice president of strategic programs for Service Strategies. "The strong quality management and service delivery processes in place within the Field Services & Support organization represent best practice and are a key to ensuring that customers can realize maximum value from their investment in Fresenius Kabi products."
The SCP Standards quantify service effectiveness based upon a stringent set of performance criteria and represent the best practices in the industry. The SCP Standards represent the benchmark of service excellence and are used by leading technology companies around the world.
"Retaining our certification again this year by meeting the extensive requirements set forth by SCP is an honor and reflects the commitment by all Fresenius Kabi employees to deliver service excellence for our customers in everything we do," said Ryan Snellings, vice president, Field Services & Support at Fresenius Kabi USA. "We are grateful for the opportunity to support our customers in their lifesaving work. Their continuous feedback makes us better."
The SCP Standards are designed to improve the quality and effectiveness of technology service operations. Service Strategies Corp. and a consortium of leading technology companies created the internationally recognized standards, which define best practices for delivering world‐class service and support, quantify performance levels and establish a framework for continuous improvement. Certified companies must continue to demonstrate their commitment to excellence through annual certification audits.
About Fresenius Kabi Fresenius Kabi (www.fresenius-kabi.us) is a global health care company that specializes in medicines and technologies for infusion, transfusion and clinical nutrition. The company's products and services are used to help care for critically and chronically ill patients. The company's U.S. headquarters is in Lake Zurich, Illinois. The company's global headquarters is in Bad Homburg, Germany.
About Service Strategies Corporation Service Strategies advances service excellence by helping companies deliver the highest quality service and support to their clients. The world's leading service providers have adopted Service Strategies' Service Capability & Performance (SCP) Standards as their roadmap to service excellence and benchmark measure of success. In addition, thousands of service professionals around the world have enhanced their skills through participation in the company's training and certification courses, while its strategic advisory and consulting services are helping service organizations optimize business operations and achieve substantial performance gains.