Fulcrum and Slalom bring AI transformation to utility field operations

Fulcrum and Slalom work together to empower electrical, gas, and water utilities businesses to prioritize and realize the full potential of their AI investments

SAN FRANCISCO, Oct. 21, 2026 /PRNewswire/ -- Fulcrum, the Field Operations Management (FOM) platform for utilities and the service providers who serve them, today announced that it is working with Slalom, the fiercely human business and technology company. Together, the companies will help develop and deliver AI transformation solutions for field operations and business initiatives that require high-quality field data for analysis, process automation, and digital transformation.

"Utility leaders are being asked to invest in AI and to prove it pays off, and in field operations the payoff happens in the field," said Jim Grady, CEO of Fulcrum. "Slalom helps utilities decide where AI will make the biggest difference and measure what it delivers. Fulcrum replaces the many narrowly scoped field apps and all the pen and paper with a single platform for field operations, so AI gets the whole job to work on, not one slice of it."

AI investments can't improve utility business outcomes when operational field data remains fragmented across single-purpose mobile apps, spreadsheets, and paper forms. From routine inspections to storm restoration, unreliable frontline data undermines enterprise AI initiatives, while traditional office-based tools fail to solve the operational realities of field work.

Fulcrum replaces fragmented field tools with a single platform for running, recording, and closing out work. Slalom adds the strategy, tools, and services to help utilities scale AI transformation, process redesign, and adoption. Their AI Value Platform helps clients prioritize where to deploy AI, quantify value before investing, and measure realized outcomes. Together, Fulcrum and Slalom put AI to work in three areas.

AI for field operations. Fulcrum puts AI where fieldwork happens: Audio FastFill turns a crew member's spoken observations into structured form entries, hands-free. Fulcrum Insights improves office-based decision-making by answering plain-language questions against the complete field record. Finally, teams also use AI to build on Fulcrum: they describe the workflow they need and get back a working tool that inherits Fulcrum's security model, permissions, GIS and offline sync. Slalom helps organizations identify where these AI capabilities can make a practical difference and integrate them into field and office workflows. By enabling field teams to self-serve using a governed system, Fulcrum increases flexibility without encouraging shadow IT.

A data foundation for enterprise AI. Fulcrum validates every record at capture and ties it to a location, a time and a person, giving enterprise AI high-quality, defensible data it can put to work immediately. Teams can track where materials are installed for warranty work, how quickly inventory is used and where loss and breakage occur, then compare those patterns across projects. Slalom helps clients connect this trusted field data to enterprise priorities, so teams can build a path from better records to useful analytics and AI. As records accumulate and a reliable historical record develops, the same data supports periodic anomaly detection across projects. It also powers predictive models that guide asset maintenance and the vegetation work that reduces wildfire risk.

Quantifying the return on AI. Slalom's 2026 Global AI Insights Survey found that 91% of organizations plan to increase AI investment in 2026, yet only 39% track ROI. Slalom's AI Value Platform helps utilities assess and prioritize AI use cases based on business value and impact. As part of this collaboration, the platform can quantify benefits such as defensible records and decision-grade data, identify high-impact use cases, and track realized value against forecasts after go-live. It's proving the business case rather than simply promising it.

"Utilities are increasingly investing in AI as they respond to rising energy demand and prepare for more frequent extreme weather events and emergencies," said Tim Stafford, Global Lead for Energy & Natural Resources at Slalom. "Slalom brings the industry perspective and transformation experience to help utilities turn trusted field data into AI-powered operations, integrated with existing enterprise systems they rely on. Together with Fulcrum, we enable utilities to provide crews and leaders with defensible information to act with confidence and deliver critical work safely and reliably."

Utilities should visit fulcrumapp.com to contact their Fulcrum team to assess how Fulcrum and Slalom's joint capabilities can improve their business.

About Fulcrum

Fulcrum is the AI-native field operations management platform: the platform field organizations use to run, record, and close out their work. Almost 3,000 companies, across electric, gas, water and wastewater utilities and the service providers who serve them, use Fulcrum for asset management, vegetation management, linear construction, and disaster recovery and emergency response. Learn more at fulcrumapp.com.

About Slalom

Slalom is a fiercely human business and technology consulting company that leads with outcomes and champions leaders to dream big and build now. From strategy through delivery, our agile teams across 54 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.

SOURCE Fulcrum