Workflow verifies coverage and pulls endorsement forms directly from the policy, extending automation Fulcrum already runs for policy checking and proposals.
SAN FRANCISCO, Sept. 28, 2026 /PRNewswire/ -- Fulcrum today launched a certificate workflow that returns a complete, endorsement-ready certificate from an emailed request in under a minute, built on the same policy data the platform already uses for policy checking and proposal generation.
Fulcrum automates the underwriting context the document depends on, reading the policy rather than filling a form the way most certificate tools do. The workflow reads the inbound request and any attached contract, compares what is being demanded against the coverage the client actually carries, and flags requests the policy cannot satisfy before an account manager commits to anything. It locates the supporting endorsement forms inside the policy, pulls them, sorts them by the situation they apply to, and attaches them. Description of operations language comes from wording the agency has already approved, shaped to each client's preferences. Account managers review and approve every certificate before it issues.
"When you track the lifecycle of a policy, from policy checking to proposals to servicing, certificates are such a major, tedious piece of that," said Albert Hu, Product Lead for certificates at Fulcrum. "They're also extremely hard to automate, because they require so much context about where a policy stands. We'd always wanted to build it, and once we'd proven ourselves with other workflows, we knew it was time."
Certificates are the latest, and most demanding, of the major workflow areas Fulcrum has taken on, following policy checking and proposal generation. The sequence was deliberate: both of those required the platform to read and reconcile policy data across carriers, forms, and lines of business, and certificates inherit that same foundation.
Renewals compound the gain: because each certificate is built from current policy data rather than a stored template, an entire account can be reissued in a single batch, work that can otherwise take agencies days or weeks each year. It is the largest single gain Fulcrum has delivered to date, doubling the time the platform returns to account managers. Endorsement handling drew the most scrutiny from early users but has been fully tested and proven.
"I am confident, based on what Fulcrum has built, that this new workflow is going to be a game changer for all of Foundation Risk Partners (FRP) We're really excited about the deployment of COIs," said Daniel Greene, Midwest Regional Vice President of P&C Operations at FRP.
"Certificate requests are one of the most repetitive, time-consuming parts of an account manager's day, not because the work is unimportant, but because it eats up hours that should go to higher-value client conversations," said Arjun Mangla, CEO and Co-founder at Fulcrum. "Getting that time back without losing turnaround is what changes for these teams."
Fulcrum is used by nearly half of the top 50 U.S. insurance brokerages and executes more than 2,500 hours of servicing work each day. The certificate workflow joins the company's agents for policy checking, coverage analysis, proposal preparation, and sales preparation.
About Fulcrum
Fulcrum is the leading AI platform for insurance brokerages, helping teams modernize workflows like policy checking, proposal generation, and certificate issuance. Trusted by top U.S. brokerages, Fulcrum's AI agents integrate directly with existing systems to deliver faster, more accurate service without adding headcount. Learn more at www.withfulcrum.com
Media Contact: Colleen O'Hara | [email protected]
SOURCE Fulcrum
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