FUSION 16 Will Introduce Five New Keynote Speakers for November Event in Las Vegas

COLORADO SPRINGS, Colo., June 21, 2016 /PRNewswire/ -- itSMF USA and HDI, two leaders in the world of service management, today announced the return of their annual FUSION Conference & Expo. The event serves to provide attendees with an educational experience facilitated by some of the most respected minds in the service management industry. 1,600 of the industry's top professionals are expected at the four-day event, set to take place November 1-4, at the MGM Grand in Las Vegas. For more information and to register, visit ServiceManagementFUSION.com.

This year's program will feature five new keynotes and more than 100 sessions organized into eight content-specific learning tracks. For those interested in maximizing their conference experience, 11 pre-conference workshops covering everything from Knowledge-Centered Support to problem management to ITAM, DevOps, and more, are available beginning Friday, October 30. FUSION 16 also boasts nonstop networking opportunities, including an Expo Hall featuring nearly 60 of the industry's top solution providers where attendees can learn about the newest technologies, ideas, systems, and methodologies.

"FUSION 16 focuses on the intersection of IT service management and business value," says Jill Zimmerman, FUSION 16 Program Chair, itSMF. "Service delivery managers, VPs, directors, CIOS, and CTOs return year after year for the unique practitioner-driven content on the latest trends and developments in service management."

The FUSION 16 keynote lineup includes:  

• Innovating Across 8 Dimensions - Kaihan Krippendorff, Business Strategy Speaker and Author
• Extraordinary Visions - Dewitt Jones, Photojournalist for National Geographic, Author, and Motivational Speaker
• Fully Charging your Workplace - Tom Rath, Researcher, Author, and Filmmaker
• The Ultimate Customer Experience - Scott McKain, Author and Member of the Professional Speakers Hall of Fame
• Words that Get Results - Laurie Guest, Speaker, Author, and Humorist

To view the full conference schedule, please visit: http://www.servicemanagementfusion.com/conference/schedule.aspx

"IT service management is a highly-specialized, tight-knit community of professionals," adds Michelle Steenhoek, HDI's Director of Events and Conferences. "FUSION 16 is the one place where they can connect and get the tools, knowledge, and contacts to develop an ITSM strategy that will inspire their customers and grow their business."

Attendees can save $200 on their conference pass with the Early Bird discount if they register by September 9, 2016.

About itSMF USA

The itSMF USA, a chapter of itSMF International, is the independent professional organization and forum for IT Service Management professionals in the US.  A not-for-profit organization, itSMF is a prominent player in the on-going development of IT Service management professionals and the promotion of IT Service Management (ITSM) best practices, standards and qualifications in the United States.  This network of industry professionals, white papers, webinars, podcasts, conferences and other resources creates an opportunity for you and your organization to connect, learn and grow.  Come be part of the IT service management profession. Learn more at www.itsmfusa.org.

About HDI

Founded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. In other words, we help professionals in service management better serve customers. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners. Learn more at www.ThinkHDI.com.  HDI is organized by UBM Americas, a part of UBM plc (UBM.L), an Events First marketing and communications services business. For more information, visit ubmamericas.com.  

Contact:  
Kimberly Samra
HDI PR
[email protected]

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