COLORADO SPRINGS, Colo., Sept. 13, 2017 /PRNewswire/ -- HDI and itSMF USA, two leaders in the world of IT service management, announce the addition of 12 pre-conference workshops at the upcoming FUSION 17 Conference & Expo. Taking place before the main conference, these hands-on workshops will provide an immersive and in-depth learning experience for technical support and service management professionals looking for specific, role- and process-based training. Welcoming 1,600 of the industry's brightest professionals, the official FUSION 17 conference will kick off on October 31 and run through November 3 at the Rosen Shingle Creek in Orlando, Fl. 

For more information, and to register or exhibit, visit: ServiceManagementFUSION.com.

"When it comes to training, tech service and support professionals seek tangible, actionable outcomes they can use back at the office," said Jill Zimmerman, FUSION 17 program chair, itSMF. "FUSION 17's pre-conference workshops were carefully selected to provide both role-specific best practices as well as the process and technology trends straight from the minds of experts and practitioners with real-world experience."

Beginning on Sunday, October 29, the pre-conference workshops range from one- to three-days in duration and can be purchased as a stand-alone course or as a complement to a FUSION 17 conference package.

The 12-pre-conference trainings are tailored to aid ITSM professionals in specific areas crucial to different roles within the industry. The workshops cover many essential industry subjects including support center management, user-centered analytics, customer experience, executive leadership and more.

This year's pre-conference workshop schedule includes:

3-Day Workshops: October 29 – 31, 2017

• HDI Support Center Director*
• HDI Support Center Manager*
• KCS Principles*
• HDI Desktop Support Manager*

2-Day Workshops: October 30 – 31, 2017

• HDI Problem Management Professional*
• User-Centered Analysis and Process Improvement
• COBIT5 Foundation

1-Day Workshops: October 31, 2017

• Reaching Your Next Summit: 9 Vertical Lessons to Lead with Impact
• Agile Service Management Primer: Driving Value for Internal Business Partners
• Decoding DevOps
• Scenario-Based Training Simulation for Troubleshooting Skills
• Transform the ITSM Customer Experience with Journey Mapping and Persona Development

*Professional certification exam is included with these workshops.

"For those interested in joining us in sunny Orlando a couple days early, the wide selection of pre-conference workshops at FUSION can really help ITSM professionals get the biggest bang for their buck," said Joy Sobhani, group director of events, HDI. "Many of these workshops give attendees an exclusive opportunity to become certified before they dive into networking and learning at the main conference."

To view the full FUSION 17 schedule, please visit: servicemanagementfusion.com/conference/schedule.aspx.  

To learn more about FUSION 17, and to register, please visit: ServiceManagementFUSION.com.

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About itSMF USA
The itSMF USA, a chapter of itSMF International, is the independent professional organization and forum for IT Service Management professionals in the US.  A not-for-profit organization, itSMF is a prominent player in the on-going development of IT Service management professionals and the promotion of IT Service Management (ITSM) best practices, standards and qualifications in the United States.  This network of industry professionals, white papers, webinars, podcasts, conferences and other resources creates an opportunity for you and your organization to connect, learn and grow.  Come be part of the IT service management profession. Learn more at www.itsmfusa.org.

About HDI
Founded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. In other words, we help professionals in service management better serve customers. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners. Learn more at www.ThinkHDI.com.  HDI is organized by UBM plc. UBM is the largest pure-play B2B Events organizer in the world. Our 3,750+ people, based in more than 20 countries, serve more than 50 different sectors. Our deep knowledge and passion for these sectors allow us to create valuable experiences which enable our customers to succeed. Please visit www.ubm.com for the latest news and information about UBM. 

Media Contact:  

Heather Donner
HDI PR
HDIPR@ubm.com

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