ATLANTA, April 4, 2017 /PRNewswire/ -- Georgia Power delivers the best customer experience in the utilities industry, according to the 2017 Temkin Experience Ratings, an annual customer experience ranking of companies based on a survey of 10,000 U.S. consumers. Georgia Power took the top spot out of the 19 utilities included in this year's ratings, earning a score of 78% and coming in 28th place overall out of 331 companies across 20 industries.
"Congratulations to Georgia Power for making the most improvements over the last year and taking over the top spot for customer experience in the utilities industry," states Bruce Temkin, managing partner of Temkin Group.
Now in its seventh year of publication, the 2017 Temkin Experience Ratings is the most comprehensive benchmark of customer experience in the industry, evaluating 331 companies across 20 industries: airlines, auto dealers, banks, computer & tablet makers, credit card issuers, fast food chains, health plans, hotels & rooms, insurance carriers, investment firms, parcel delivery services, rental cars & transport, retailers, software firms, streaming media, supermarket chains, TV & appliance makers, TV/Internet service providers, utilities, and wireless carriers.
To generate these ratings, Temkin Group asked 10,000 U.S. consumers to evaluate their recent experiences with a company across three dimensions: success (can you do what you want to do?), effort (how easy is it to work with the company?), and emotion (how do you feel about the interactions?). Temkin Group then averaged these three scores to produce each company's Temkin Experience Rating.
Georgia Power focuses on delivering world-class service to all customers every day. The company is frequently recognized for its efforts to make doing business with the company easier, such as Billing Alerts and thousands of new Authorized Payment Locations (APLs) throughout the state. The company also continues to introduce new products and services that meet the changing needs of customers such as My Power Usage, a personalized tool that provides customers with the information they need to better manage daily energy costs and eliminate surprises at the end of their billing cycle, and Outage Alerts. To learn more, visit www.GeorgiaPower.com.
About Georgia Power
Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the company's promise to 2.5 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, 21st century coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the company is consistently recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeorgiaPower.com and connect with the company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).
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SOURCE Georgia Power