Gong Redefines AI Agents to Deliver Real Revenue Impact

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Apr 16, 2025, 09:00 ET

Purpose-Built AI Agents Enhance Revenue Team Performance While Keeping Human Connection at the Forefront

SAN FRANCISCO, April 16, 2025 /PRNewswire/ -- Revenue teams are increasingly looking to AI agents to streamline workflows, uncover actionable insights, and deliver more personalized customer experiences. Today, Gong, the leading revenue AI company, is introducing over a dozen AI agents built specifically for revenue teams. Powered by over a decade of expertise in customer interaction data, Gong Agents integrate seamlessly into revenue workflows, enhance human expertise, and adapt to each organization's unique needs to drive meaningful business outcomes.

While AI agents hold immense potential, many business leaders struggle to implement them effectively. Building AI agents requires technical resources teams don't have, while early experimentation has also exposed concerns about accuracy and reliability, making it difficult to confidently trust AI-driven decisions. Gong Agents are built to solve these challenges—delivering specialized, revenue-focused AI that works alongside teams to deliver real impact.

"AI is evolving fast, but much of what's on the market today is either unrealistic or uninspired," said Amit Bendov, CEO and Co-Founder of Gong. "AI isn't about replacing roles—it's about freeing people up to do their most impactful work. Gong Agents are purpose-built for revenue teams, empowering them with automation and intelligence that actually moves the needle, without sacrificing the human connections that drive businesses forward."

Rethinking AI Agents for Revenue Teams
Many AI solutions fall short because they rely on incomplete or self-reported data, operate in siloed systems, and fail to work in sync with how revenue teams actually operate. Gong Agents solve these challenges by embedding directly into the revenue workflows, capturing customer interactions, and automating key processes with verified, context-rich insights.

"Gong Agents give our sales teams back their most valuable asset — time," said Stephanie Richman, VP of Sales Operations at Vercara. "By eliminating manual tasks, our managers have reclaimed over 190 hours a year for strategic coaching and deal support. With Gong's Revenue AI, our teams get a 360 view of every opportunity and AI-driven insights to forecast with confidence, sell smarter, and drive better outcomes across the business."

Gong Agents are:

Seamlessly embedded into revenue workflows – Unlike disconnected AI tools, Gong Agents operate within a unified platform that automatically captures and analyzes customer interactions across every touchpoint. Gong is the only solution that combines domain-specific customer interaction data, AI, and workflows in one place, ensuring accurate, relevant, and trustworthy insights for revenue teams.
Designed to augment human expertise and business outcomes – Gong Agents specialize in automating tedious tasks and providing actionable insights, allowing sales teams to focus on relationships and strategy. Designed to work alongside teams, they drive quick adoption and fast results by seamlessly integrating AI into daily workflows for immediate ROI. In fact, teams using Gong's AI Briefer are seeing an overall win rate increase of 19% and, for deals over $10,000, teams are seeing over a 40% increase in win rates.
Configurable to meet each business's unique needs – With Gong's easy-to-use Agent Studio, revenue teams can easily customize Gong Agents to fit their workflows—drag-and-drop fields let business users define inputs, outputs, and autonomy levels. Business users can configure agents, preview results before deployment, and adjust settings to ensure seamless collaboration between AI and humans. Pre-built templates, based on best practices and a decade of revenue expertise, provide a strong starting point.
Built to understand and act on customer interaction data – Gong Agents go beyond Customer Relationship Management (CRM) data, deeply understanding interactions between revenue teams and customers. Powered by the Gong Data Engine, they analyze emails, calls, and other interactions to deliver smarter decisions, deeper personalization, and automated workflows that streamline sales processes—driving productivity, predictability, and growth.

"AI is at the forefront of our business, so integrating AI agents into our revenue strategies is a natural next step," said Andrea Jones, Commercial Sales Planning & Strategy Lead at Boomi. "Gong's AI agents, built specifically for revenue teams, will give us a competitive edge, ensuring we stay ahead with AI that's not only configurable but also designed to drive real ROI by seamlessly integrating into our processes and adapting to our unique needs."

AI Agents That Power Every Stage of the Revenue Process
Gong Agents tackle the most critical revenue challenges—from pipeline management to coaching, forecasting, and customer engagement—helping teams drive predictable revenue with confidence. Included with Gong licenses, they provide enhanced capabilities at no extra cost. Gong Agents:

Capture and organize data automatically	AI Activity Mapper links interactions to the right accounts, contacts, and opportunities, ensuring clean, organized data. AI Transcriber converts customer conversations into accurate transcripts, enhancing insight and visibility
Enable organization-wide knowledge-sharing	AI Briefer leverages structured templates to standardize and streamline knowledge sharing on accounts, deals, and contacts (generally available in two months) AI Ask Anything analyzes conversation data to instantly answer questions about deals, accounts, calls, and contacts, providing timely, actionable insights
Onboard and coach effectively	AI Call Reviewer delivers actionable coaching and onboarding insights for reps based on assessment of calls AI Trainer creates realistic role-play scenarios to sharpen reps' skills (generally available this year)
Engage and convert customers	AI Tasker suggests to-dos to focus teams on high-impact activities and next best actions AI Composer crafts personalized, on-brand emails and messages that help sellers advance deals
Optimize pipeline and forecasting	AI Deal Monitor detects subtle deal signals to keep deals on track and trigger timely interventions AI Deal Reviewer evaluates deals based on standard or customer-specific sales methodologies to improve pipeline qualification and enhance forecasting accuracy AI Deal Predictor assigns a numeric prediction score to assess deal health and closing, helping reps prioritize high-impact deals and focus on changing deal outcome AI Revenue Predictor analyzes pipeline signals and trends to deliver confident, data-driven revenue forecasts
Make strategic decisions	AI Tracker automatically detects and tracks key moments across conversations, giving teams greater visibility into rep and customer behaviors AI Theme Spotter uncovers recurring voice-of-the-customer themes—such as top pain points, common business goals, and objections—across any customer segment (generally available this year)

About Gong
Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.

SOURCE Gong