COLORADO SPRINGS, Colo., May 11, 2017 /PRNewswire/ -- HDI, the first membership association and certification body created for the technical support industry, announced the winners of the 2017 HDI Technical Support Industry Awards. Each year, HDI honors the individuals, teams, and organizations that have enhanced the image of the technical service and support industry through exceptional leadership, vision, innovation, and achieving the highest standards of quality and customer satisfaction. Award winners were announced this week at the HDI 2017 Conference & Expo, the industry's largest and most prestigious annual event, which took place in Washington, DC. HDI 2017 drew more than 2,300 attendees and featured extraordinary keynote speakers, compelling program tracks, content-rich breakout sessions, an expo hall packed with innovative solution providers, and the HDI awards program, which grants the highest honors in the technical support profession. To view the full details on each HDI award, visit: ThinkHDI.com/Awards.
The award winners were chosen through a rigorous selection process with more than 400 total submissions considered for twelve award categories. Submissions were judged by panels comprised of technical support industry experts, tasked with selecting the industry's top volunteer, industry luminary, team, manager, analyst, desktop support technician, and local HDI chapter officer.
"Recognizing the finalists and honoring our HDI award recipients is an annual highlight for HDI and Robert Half Technology, our premier awards sponsor," said Leslie Cook, director of membership, HDI. "What's become a cornerstone of the HDI Annual Conference, the award ceremony truly recognizes the very best individuals, teams, and organizations who work tirelessly to advance the mission of the technical support industry. We couldn't be more proud of the 2017 finalists and winners."
The 2017 HDI Technical Support Industry Award Winners
HDI Hall of Fame Inductees Rae Ann Bruno Darien Chimoff Malcolm Fry Pete McGarahan Sandy Seroskie
HDI Team Excellence Award* The MITRE Corporation
HDI Manager of the Year* Natalie Mallard, Emory Healthcare
HDI Analyst of the Year* James Van Poolen, University of Pittsburgh HDI Pittsburgh/Steel City Local Chapter
HDI Desktop Support Technician of the Year* Jeff Anderson, LifeWay Christian Resources HDI Music City Local Chapter
HDI Local Chapter Officer of the Year Joshua Tooley HDI Dallas/Fort Worth Local Chapter
*Award sponsored by Robert Half Technology.
Also recognized during the conference were the top ranked support centers for the HDI CSAT Elite 50—a program that celebrates top performing support centers around the world. These support centers are ranked based on customer satisfaction survey responses gathered by the HDI Customer Satisfaction Index (CSI) Service, an independent, third-party tool that tracks and trends customer satisfaction.
HDI CSAT Elite 50 – #1 Top Ranked Support Center Ameritas IT, GTS Support Center
About HDI Founded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. In other words, we help professionals in service management better serve customers. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners. Learn more at www.ThinkHDI.com. HDI is organized by UBM plc. UBM is the largest pure-play B2B Events organizer in the world. Our 3,750+ people, based in more than 20 countries, serve more than 50 different sectors. Our deep knowledge and passion for these sectors allow us to create valuable experiences which enable our customers to succeed. Please visit www.ubm.com for the latest news and information about UBM.
About Robert Half Technology
With more than 100 locations in North America and Europe, Robert Half Technology is a leading provider of technology professionals for initiatives ranging from web development and multiplatform systems integration to network security and technical support. Robert Half Technology offers online job-search services at www.rht.com.