LOS ANGELES, Aug. 23, 2017 /PRNewswire/ -- HelloTech, the leading on-demand, in-home tech support service, today announced an expanded national partnership with Samsung to provide hands-on technology support and training services as part of Samsung Premium Care. Samsung Premium Care is free for 60 days for customers who purchase Samsung Galaxy Note8 and 30 days for select Samsung mobile devices.
With Samsung Premium Care, customers get much more than just protection for their device, they get a team of experts ready to come to them. Samsung mobile owners simply pick the time and place most convenient for them and HelloTech's experts will arrive for setup, training and troubleshooting.
Instead of being routed overseas or directed to a store location, the Premium Care package leverages HelloTech's team of hand-selected, vetted and background-checked experts to conveniently provide a top-notch customer experience.
"We are excited to partner with HelloTech, who have provided exceptional in-person support for our customers nationwide," said Michael Lawder, Senior Vice President of Samsung's Customer Care Division. "HelloTech's support for the Premium Care offering is essential in to the long-term success of the program as we provide a new and highly personalized approach to customer care service."
"We see time and again that everyone from tech newbies to even the most tech savvy can benefit from hands-on, in-home service to get familiar with the myriad of features, tips and tricks new devices can bring to their lives," said Richard Wolpert, co-founder and CEO of HelloTech. "HelloTech is proud to be the in-home support provider for Samsung Premium Care bringing the service to the customer whether that be at their home, work, or even a coffee shop; whatever the customer prefers."
HelloTech is the leading on-demand, in-home technology support service, offering affordable and convenient tech support to your door. Available 24/7, in-home and remote online support, HelloTech utilizes a network of over 7,000 agents nationwide that are hand-selected, vetted and background-checked to provide a top-notch customer experience. HelloTech offers diagnostic solutions, support and hands-on training for just about any technology need from setting up and training new smartphone users on device capabilities and features to consolidating smart home technology, enhancing IoT connectivity, boosting wifi and cable networks, installing and mounting TV's and much more. HelloTech is based in Los Angeles and was founded in 2014. For more details, visit www.hellotech.com.