Hixny Makes Healthcare Encounter Alerts Available Immediately to Providers Statewide Through the Statewide Health Information for New York

ALBANY, N.Y., Aug. 12, 2025 /PRNewswire/ -- Hixny has been awarded a contract by the Statewide Health Information Network for New York (SHIN-NY) to make patient encounter alerts available to healthcare providers and health insurers statewide, effective immediately. The alerts system is the next iteration of an existing service that has proven reliable to thousands of Hixny's existing health information exchange (HIE) users over several years.

SHIN-NY Statewide Encounter Alerts powered by Hixny works independently from HIE connections, so alert recipients are not required to be Hixny data contributors or participants. Simply put, providers can choose to receive notifications from Hixny even if they have designated another HIE as their primary connection to state data. Patients are also not required to provide any additional consent for providers to receive the alerts.

"We are pleased the SHIN-NY awarded Hixny's encounter alert system the contract to expand across New York state," said Mark McKinney, Hixny's CEO. "For more than 25 years, we've worked collaboratively to make it easier for the healthcare community to deliver evidence-based, knowledge-driven patient care. This rollout of our proven alert capability is a step forward in improving transitions of care statewide."

Why Choose SHIN-NY Statewide Encounter Alerting Services – Powered by Hixny?
Hixny's alert system keeps existing workflows intact, letting providers decide where alerts are delivered. This includes the ability to alert through all commonly used electronic health records systems (EHRs) like Athena, eCW, EPIC, Cerner, MEDENT, Meditech, and NextGen. This is not an exhaustive list of supported EHRs.

Hixny's solution also reduces extraneous alerting, allowing providers to choose to receive alerts for all—or a subset of—their patient panel admitted to and/or discharged from the ER or inpatient care.

Finally, the alerts are built to national leading security standards and applicable statewide.

Reflects Shift in Structure of SHIN-NY
Until recently, all community HIEs (also called qualified entities [QEs] or regional health information organizations [RHIOs]) certified to provide SHIN-NY services received funding from the state to provide the same set of core services to their participants. Moving forward, certain services will be offered to all SHIN-NY participants across New York State by a more limited number of HIEs. Patient encounter alerts is one of those services and Hixny was one of the HIEs selected to provide them.

Providers who accept patients using Medicaid are able to receive all alerts through Hixny for free. Those who do not accept Medicaid payment will be charged a nominal system access fee. A slightly different pay structure exists for health insurers, who can receive alerts through Hixny for their Medicaid members for free, and will pay a nominal fee to receive alerts for all non-Medicaid members. To enroll for alerts, contact Bryan Cudmore, Hixny's Vice President of Account Management at [email protected].

About Hixny
Hixny is a nonprofit electronic health information exchange (HIE). Its nationally recognized technology has led the way in security and data integration, changing the vision of patient records exchange from one limited to data points to one that breaks down traditional healthcare industry silos and puts meaningful, actionable information in the hands of healthcare teams, payers, and public health officials in real-time. The result is increased quality of care with decreased workflow complexity and cost. Hixny serves New York State as a qualified entity (QE) of the Statewide Health Information Network for New York (SHIN-NY).

Katie See 
Director of Marketing & Communications, Hixny
[email protected]
P. 518.243.9631 | Hixny.org

SOURCE Hixny