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      Holiday shopping for groceries? BrandSpark Announces America's Most Trusted Grocers.

      BrandSpark Most Trusted Awards Seal (CNW Group/BrandSpark International)

      News provided by

      BrandSpark International

      Dec 17, 2021, 06:56 ET

      Share this article

      Share this article


      NEW YORK, Dec. 17, 2021 /PRNewswire/ - Today, in partnership with Newsweek magazine, BrandSpark International announced a special edition of its BrandSpark Most Trusted Awards (BMTAs) highlighting the most trusted Grocery Stores as voted by American shoppers. BrandSpark surveyed 3200 Americans to capture their real opinions of what Grocery Store brands they trust the most. Trust leaders were identified in 32 categories, including the Top 5 grocery retailers nationally and in four major regions, by store format, and across 22 attributes that drive trust. Knowing which grocers other Americans trust can help you navigate the options during this busiest grocery shopping time of the year.

      Have you ever thought about why you frequent a particular grocery store? Americans rely on grocery stores for many of their most essential household purchases, so shopping a trusted store is important. Where you buy your groceries will be impacted by factors including selection, customer service, and price. What may not be obvious is how these factors contribute to deliver on your needs and keep you coming back. Keeping consumers coming back means building trust. "When grocers prioritize trust building, they create a win-win for themselves and consumers", said Adam Bellisario, Associate Vice-President, BrandSpark. "Trust building requires you to identify your strengths and weaknesses on key drivers, put an action plan in place to increase trust, and then measure the results", said Bellisario.

      "Shoppers want their grocery trips to be convenient and efficient, especially during the pandemic and this busy holiday season. This means easily finding the quality items they expect at great-to-fair prices.  Great grocers are trusted to fulfill this time after time and across channels, while the best add exceptional service or unexpected value", said Philip Scrutton, VP Shopper Insights, BrandSpark.

      The Grocery Retailers threatening Walmart

      The dominant grocer in the study was Walmart, taking fifteen #1 rankings and proving their promises of everyday low prices and one-stop-shopping convenience continue to resonate with shoppers. Yet many other grocers have proven that they can compete with the leader and have secured greater trust with their shoppers in specific areas. H-E-B achieved #1 ranking for Easy Checkout Experience and Enjoyable In-store Experience, along with top 3 ranking on 8 important attributes. These strengths support H-E-B's leading level of trust and loyalty among their own shoppers. Another notable grocer is ALDI which was ranked #1 nationally as the most trusted for Discount Grocery and most trusted Small Format Grocery Store. Shoppers are seeking affordable options and uncomplicated trips where they get great value and ALDI delivers on this.  The one grocer that ranked #1 regionally as most trusted besides Walmart was ShopRite in the Northeast.

      The winners and how they are determined
      The 2022 BrandSpark Most Trusted Awards winners are listed below. 3200 American shoppers determined the BrandSpark Most Trusted Awards winners and results are ranked based on the greatest volume of mentions. The brand(s) voted most trusted is listed as Rank #1 and any brand Ranked 1-5 is considered a "Top 5 Trust Leader" having garnered a significant trust share in the category. The grocery retailers nationally and by region and the attributes results are based on selection from a comprehensive list of 52 retailers nationally. The Most Trusted results by store format are based on top-of-mind unaided responses.

      MOST TRUSTED GROCERY RETAILER BY REGION

      Region

      Rank #1

      Rank #2

      Rank #3

      Rank #4

      Rank #5

      National

      Walmart

      Kroger

      ALDI

      Publix

      Costco

      Midwest

      Walmart

      Kroger

      ALDI

      Meijer

      Hy-Vee

      Northeast

      ShopRite

      Walmart

      ALDI

      Stop & Shop

      Wegmans

      South

      Walmart

      Publix

      Kroger

      H-E-B

      ALDI

      West

      Walmart

      Safeway

      Costco

      Trader Joe's

      Kroger

      MOST TRUSTED GROCERY RETAILERS AND RELATED FORMATS

      Format

      Rank #1

      Convenience Store

      7-Eleven

      Discount Grocery Store

      ALDI

      Dollar Store

      Dollar General / Dollar Tree (tie)

      Natural Grocery Store

      Whole Foods Market

      Small Format Grocery Store

      ALDI

      MOST TRUSTED GROCERY RETAILER BY ATTRIBUTE

      Category

      Rank #1

      Rank #2

      Rank #3

      Rank #4

      Rank #5

      Beauty Products

      Walmart

      H-E-B

      Kroger

      Target

      Meijer

      Easy Checkout
      Experience

      H-E-B

      Walmart

      Giant Eagle

      Hy-Vee

      ShopRite

      Enjoyable In-Store
      Experience

      H-E-B

      Walmart

      Giant Food S
      tores (PA)

      Hannaford

      Hy-Vee

      Food & Beverage
      Products

      Walmart

      Hy-Vee

      H-E-B

      Giant Eagle

      Kroger

      Fresh Meat

      Walmart

      Kroger

      Meijer

      Hannaford

      Giant Food
      Stores (PA)

      Fresh Prepared Meals

      Walmart

      Wegmans

      H-E-B

      Hy-Vee

      Kroger

      Fresh Produce

      Walmart

      H-E-B

      Hannaford

      Hy-Vee

      Kroger

      Gourmet Foods

      Whole Foods
      Market

      Amazon Fresh

      Trader Joe's

      The Fresh
      Market

      Costco

      Great Sales / Deals

      Walmart

      ShopRite

      Publix

      H-E-B

      Kroger

      Healthy Prepared Foods

      Whole Foods
      Market

      Amazon Fresh

      Hy-Vee

      Walmart

      Amazon Go

      Home Goods

      Walmart

      H-E-B

      Meijer

      Amazon Fresh

      Amazon Go

      Household Care Products

      Walmart

      H-E-B

      Kroger

      Wegmans

      Publix

      In-Store Cleanliness /
      Tidiness

      Walmart

      Hy-Vee

      H-E-B

      Publix

      Kroger

      In-Store Health & Safety
      Measures

      Walmart

      H-E-B

      Hy-Vee

      Weis Markets

      Kroger

      International Food
      Products

      Whole Foods
      Market

      Wegmans

      Trader Joe's

      ShopRite

      Publix

      Loyalty Program Rewards

      Kroger

      Giant Eagle

      Meijer

      Wegmans

      ShopRite

      Natural / Organic Foods

      Whole Foods
      Market

      Trader Joe's

      Sprouts Farmers
      Markets

      The Fresh
      Market

      Amazon Fresh

      Over-the-Counter Health
      Products

      Walmart

      Meijer

      Giant Eagle

      H-E-B

      Kroger

      Service / Friendly Staff

      Walmart

      Kroger

      H-E-B

      Publix

      Giant Eagle

      Store Brand / Private
      Label Products

      Walmart

      H-E-B

      Hy-Vee

      Kroger

      Publix

      Store Organization

      Walmart

      Hy-Vee

      H-E-B

      Giant Eagle

      Kroger

      Up-to-Date / Modern
      Stores

      Walmart

      H-E-B

      Publix

      ShopRite

      Hy-Vee

      About BrandSpark International
      Founded in 2001, BrandSpark International is a research and consulting firm that provides brands with the insights they need to understand the omni-channel shopper, refine their strategic brand positioning, build consumer trust and improve the success of their new product launches. BrandSpark Marketing Services runs major awards programs the Best New Product Awards and the BrandSpark Most Trusted Awards, and leading shopper community and digital promotions platform ShopperArmy.com 

      Newsweek Media Partnership
      BrandSpark has partnered with premier media brand Newsweek to shine a bright light on these award-winning brands. The partnership will include features of the winners, targeted communications to readers and unique high-value advertising opportunities for brands anchored by editorial content. The BrandSpark Most Trusted Awards has updated its highly influential logo to include the iconic and instantly recognizable Newsweek logo to generate even more impact for shoppers and brands.

      Permission and authorization are required to reference the BrandSpark Most Trusted Awards win or use the claim or logo.

      SOURCE BrandSpark International

      Modal title

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