DALLAS, July 12, 2016 /PRNewswire/ -- Humach (humans + machines) is revolutionizing the way businesses engage, acquire, and support their customers by combining the creativity and experience of humans with the computational power, analytics and automation of machines. By establishing a footprint across the globe, they are creating a customer engagement strategy that seamlessly meets customer demands.
The additional 700 seats of contact center capacity, spread over 3 facilities in the Philippines, (Manila, Cebu, and Cavite), and 3 facilities in the Caribbean, (Kingston; Montego Bay, Jamaica and Freeport, Bahamas). Combining agent resources with patented, cloud-based technology, Humach now enables high quality communication and interactions from anywhere in the world.
"Forward thinking executives are demanding a simple, seamless global solution for customer engagement," said Tim Houlne, CEO of Humach. "Now, instant connectivity to onshore, nearshore and offshore agents using our patented, dynamic true-cloud platform puts us in a unique position to serve clients and guarantee exceptional customer experiences."
The additional capacity provided by these new contact centers enables the Dallas-based company to continue its charter to combine the best of agent interaction with artificial intelligence, natural language understanding and automation to deliver a multichannel customer engagement offering for any business.
"The expansion of our global footprint and strategy of optimizing humans + machines allows us to deliver sales and support across the entire customer continuum," said Terry Saeger, EVP of Global Delivery. "Humach's embrace of modern technology is unparalleled in the global Business Process Outsourcing(BPO) arena, and puts us in the perfect position to best serve our customers."