Husqvarna Launches New Customer Support Solutions

New Support Sites and Digital Solutions Brings Expert Fixes to Customer Questions

Aug 02, 2011, 08:00 ET from Husqvarna

CHARLOTTE, N.C., Aug. 2, 2011 /PRNewswire/ -- Husqvarna, the world's largest producer of outdoor power products including chainsaws, trimmers, lawn mowers and garden tractors, has launched two new customer support websites:

AnswerArmy

AnswerArmy.com is an online community dedicated to answering and solving customer questions as well as providing applicable information on the care of products in Husqvarna's family of brands. The new site supports many of Husqvarna's brand offerings including: Husqvarna, Weed Eater, Poulan, Poulan Pro and McCulloch.

The "Army" is virtually staffed by Husqvarna product experts with over 500 collective years of category experience, who verify that all answers are accurate and correct.

With this first-of-its-kind site within the industry, Husqvarna strives to answer all questions correctly within 24 hours. Customers can call customer service if they prefer to speak with a representative.

"An army of outdoor power experts have already answered your question at AnswerArmy.com."

Customer Support

Husqvarna has also re-launched the "Customer Support" section of Husqvarna.com for customers in the United States.  The site now contains a database of over 1,200 searchable FAQs, integrates with AnswerArmy.com, and additionally provides easy access to its expanding library of product how-to videos.  

Visit Husqvarna.com and click on "Customer Support" to explore and experience the new features.

"These sites are part of a number of digital customer service solutions Husqvarna has put into place to help customers when they have an immediate product or application question. With a vast array of information on the web, we wanted to make sure our customers had a resource that came from the manufacturer of the products, the true expert," says Mike Lewis, Husqvarna eBusiness Manager.

ABOUT HUSQVARNA:

The Husqvarna Group is the world's largest producer of outdoor power products including chainsaws, trimmers, lawn mowers and garden tractors. It is the European leader in consumer irrigation equipment under the Gardena brand. The Group is also one of the world leaders in cutting equipment and diamond tools for the construction and stone industries. Net sales in 2009 were SEK 34 billion and the average number of employees was 15,000. For more information, visit www.husqvarna.com.

SOURCE Husqvarna



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http://www.husqvarna.com