ICMI Announces the Return of Call Center Demo & Conference, Top Event for Contact Center Executives

COLORADO SPRINGS, Colo., July 12, 2011 /PRNewswire/ -- The International Customer Management Institute (ICMI), longtime leading global provider of comprehensive resources for customer management professionals, has announced the return of the Call Center Demo & Conference, October 11-13, 2011 in Dallas, TX. Now in its 9th outing, this event offers a multi-faceted educational program featuring timely and topical issues that are facing the contact center industry today.

Event highlights include:

• Insightful keynote presentations
• The opportunity to tour real-life contact centers
• Case studies from top companies such as Constant Contact, Teleflora, Blue Cross Blue Shield of Nebraska, and Erie Insurance
• Extensive networking opportunities
• New and innovative products on the exhibit hall floor

Call Center Demo & Conference will take place the week following Customer Service Week, which is an international event devoted to recognizing the importance of customer service as well as to honor the people who serve and support customers with the highest degree of care and professionalism.

"We recognize the importance for call center managers to celebrate Customer Service Week with their teams the week of October 3rd," said Laura Quinn, ICMI Events Manager, "and we're excited to offer managers this opportunity, one week later, to attend our event, focus on the call center, and return with fresh ideas."

The event will address the needs of all contact center professionals, including:

• Senior Level VPs and Directors who are accountable for strategic planning and alignment
• New and Experienced Managers responsible for operational and tactical plans
• Team Leaders and Supervisors in charge of day-to-day operations, coaching and monitoring
• Analysts who require a fundamental understanding of industry principles
• CIOs who desire financial improvements from enhanced call center operations
• CTOs who require integration of call center strategy with other internal departments
• Customer Support Professionals who need to acquire new skills for their everyday jobs

"Our community talked, and we listened," said Joy Sobhani, Director of Professional Development for ICMI. "We've received consistent feedback that this event has been sorely missed within the industry, and we're thrilled to be bringing it back in Dallas, a major industry hub."

Call Center Demo & Conference is presented by ICMI, one of the contact center industry's most respected organizations. To register to attend this event, or to find out more about the conference, including exhibition opportunities, please visit http://www.icmi.com/CCDemo.

About ICMI:

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organization's respected lineup of professional services including: Training and Professional Certification, Consulting, Events, and Informational Resources. Founded in 1985, ICMI continues to serve as one of the most established and respected organizations in the call center industry.

ICMI is a part of UBM Live which provides leading integrated media solutions and professional services across 20 different markets. For more information, visit www.icmi.com.

SOURCE International Customer Management Institute (ICMI)/UBM Live