iDirect's 2011 Customer Survey Reveals Increase in Overall Satisfaction Rating for Sixth Consecutive Year

HERNDON, Va., Feb. 7, 2012 /PRNewswire/ -- VT iDirect, Inc. (iDirect), a company of VT Systems, Inc. (VT Systems), today announced the results of its 2011 Customer Satisfaction Survey, revealing an increase in the company's consolidated customer satisfaction rating for the sixth straight year. For 2011, ratings exceeded 90 percent across many key categories including hardware, software, order fulfillment, sales staff, and culture and values. iDirect is a world leader in satellite-based IP communications technology.

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iDirect sends the survey annually to its global customer base to measure satisfaction on every aspect of the company's operations: hardware, software, sales, services and technical support. Over the course of the survey's six-year history, iDirect has consistently increased its overall satisfaction rating, as well as individual ratings in several areas. For 2011, the company set several new standards of excellence, including a 93 percent rating for hardware products; a 94 percent rating in order fulfillment; and a 90 percent rating for services. To view 2011's full survey report, please visit: www.idirect.net.  

"This year's survey results show that iDirect's commitment to innovation, ingenuity, and outstanding customer support continue to make us a leader in the industry. With the introduction of iDX 3.0, we brought TDMA and SCPC together for the first time - helping our customers harness the incredible potential of VSAT networking solutions more efficiently and cost-effectively than ever before. As the industry continues to evolve, iDirect is prepared to introduce even more cutting-edge technology."

~ Scott DENNING
 Senior Vice President of Operations, iDirect

iDirect, a subsidiary of VT Systems, is a global leader in IP‐based satellite communications providing technology that enables our 350+partners to optimize their networks, differentiate and profitably expand their businesses. The iDirect Intelligent Platform™ allows our partners to run their entire business operations more efficiently via a single, unified IP‐based satellite architecture, whether it's providing core IP applications to the enterprise or specialized services to any number of diverse vertical markets. iDirect is the #1 name in global satellite communications in key industries including maritime, military/government, and oil and gas, with a 62% hub market share and more than a quarter million remotes installed worldwide. In 2007, iDirect Government Technologies (iGT) was formed to drive adoption of its IP‐based solutions in the U.S. government market. In 2008, iDirect Asia Pte Ltd was established in Singapore to enhance its value‐add and responsiveness to customers in the Asia Pacific region. For more information please visit www.idirect.net.

VT Systems is an engineering company providing integrated solutions to the commercial and government markets in the aerospace, electronics, land systems and marine sectors.  VT Systems' innovative solutions, products and services include aircraft maintenance, repair and modification; software solutions in training and simulation; satellite-based IP communications technology; network solutions that integrated data, voice and video; rugged computers and computer peripheral equipment; specialized truck bodies and trailers; weapons and munitions systems; road construction equipment; and ship design and shipbuilding. Headquartered in Alexandria, Va., VT Systems operates globally and is a wholly owned subsidiary of ST Engineering. Please visit www.vt-systems.com.

SOURCE iDirect