Improving the Customer Experience Through Enhanced Technology
VWR delivers proactive order notifications to customers around the world
RADNOR, Pa., June 6, 2016 /PRNewswire/ -- VWR (NASDAQ: VWR), the leading, global, independent provider of laboratory products, services and solutions, recently launched a new enhancement to its global customer population providing proactive order notifications for estimated delivery date changes and shipments. This enhancement provides our customers with key information when they need it.
"VWR will continue to make investments to deliver innovative solutions that deliver a superior experience," stated Manuel Brocke-Benz, President and CEO, VWR. "Ultimately, we want to be the easiest Company to do business with for our customers."
"VWR's proactive email notifications advising of when goods have shipped has saved me so much time," stated Randy Gettman, Purchasing Agent of University of Lethbridge. "I no longer have to contact VWR's Customer Care or my Sales Representative to receive updates, I can now track orders and share their status with our scientists whenever I need."
VWR continues to invest in its technology to deliver complete, consistent, reliable visibility to customers' orders. By adopting a business to consumer experience into our business to business world we can support our customers regardless of where they sit around the world.
Through a dedicated team of associates, VWR enables science for its customers by offering unmatched product choice, operational excellence and differentiated services. With more than 160 years of experience, VWR has built a well-established network that reaches thousands of specialized laboratories and production facilities spanning the globe.
About VWR
VWR (NASDAQ: VWR), headquartered in Radnor, Pennsylvania, is the leading, global, independent provider of product and service solutions to laboratory and production customers. With sales in excess of $4.3 billion in 2015, VWR enables science for customers in the pharmaceutical, biotechnology, industrial, education, government and healthcare industries. With more than 160 years of experience, VWR has cultivated a value proposition delivering product choice, operational excellence and differentiated services to improve our customers' productivity from research to production. VWR's differentiated services provide innovative, flexible and customized solutions from scientific research services to custom-manufactured chemical blends. Our dedicated team of more than 9,300 associates is focused on supporting scientists, medical professionals and production engineers to achieve their goals.
For more information on VWR please visit www.vwr.com.
Media Contact:
Valerie Collado
Director, Corporate Communications
VWR Corporation
Phone: (484) 885-9338
[email protected]
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SOURCE VWR
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