Infor and Anthropic Announce Partnership That Turns Insights into Actions for Manufacturing Operations

Manufacturers can connect Claude to Infor's industry-specific applications to ask questions, get answers, and take approved actions within Claude

CHICAGO, Nov. 12, 2026 /PRNewswire/ -- Infor and Anthropic today announced a partnership that combines Claude with Infor's deep expertise in manufacturing operations. Infor Industry AI for Claude supports a range of roles, including production planners, buyers and customer service representatives. Users can work in either Infor or Claude, ask questions in plain language, review data and insights from Infor systems, and execute recommended actions. Infor's industry logic, process controls, and governance guardrails are all made available to Claude. Customers can now update a purchase order or fix an at-risk production order in Infor, right from the Claude conversation.

Experience the full interactive Multichannel News Release here: https://www.multivu.com/infor/9413252-en-Infor-and-Anthropic-Announce-Partnership

A Partnership Built on Trust

Claude is Infor's preferred AI assistant for interacting with Infor products and Claude models are the preferred models powering Infor's Industry AI solutions. Infor Industry AI for Claude works through a new plugin and connector, and the permissions and governance controls configured in Infor still determine what each person can see and do in Infor.

Why industry depth matters

Infor's solutions are built to meet the unique requirements across discrete manufacturing, process manufacturing, distribution and services industries. Within manufacturing industries, Infor understands the critical workflows, complex relationships with customers and suppliers, and interdependencies that are core to operations. Customers can get recommendations in conversation and, once a user reviews and approves, have the work carried out in Infor. Skills built for Claude carry Infor's manufacturing knowledge into each conversation. With approval, actions include creating a purchase order, reallocating stock to an urgent order, shifting production lines after unplanned downtime, and shipping an order.

"Manufacturers need answers grounded in how their business really runs, and then the ability to act on them," said Kevin Samuelson, CEO of Infor. "Infor brings the industry depth and governed controls, allowing customers to access that industry-specific context in Claude or in Infor, wherever they choose to work. When AI begins managing your workflows, the system underneath matters more, not less."

"Manufacturing depends on expertise spread across many systems, and a large part of the day goes to moving information between them," said Lauren Collett, Head of Enterprise Industries GTM at Anthropic. "Infor knows how manufacturers plan, buy, and deliver, and connecting Claude to its systems can give planners, buyers, and customer service teams more time for the decisions that depend on their judgment."

"Our employees need easy access to the precise answers available to them within Infor systems without delay. Being able to ask a question naturally in the interface where they work, and get trusted, relevant information from the right source is an immediate productivity gain," said Jessica Vincent, Vice President of Business Solutions, Oldcastle APG. "Connecting Claude with Infor can make critical business data easier to access while maintaining the governance our organization requires, helping people become productive and make informed decisions faster."

Built around how manufacturing really works

Examples include:

• Production planners can ask why a production order is at risk, see whether the cause is a material shortage, limited machine capacity or a labor shortage, and start corrective action in Infor, all from Claude.
• Customer service representatives can check availability, warehouse locations and production options, then rush an order or confirm a delivery date while the customer is still on the line.
• Buyers can see which production or customer orders a late receipt will affect, identify alternative suppliers, and place replacement purchase orders in one guided conversation.

What manufacturers can expect

Easy to use. Users can ask questions in everyday language and move from question to action in one place. They can also switch to Infor's role-based workspaces when they need a more detailed view of the business.

Precise. Infor provides Claude the language and logic of manufacturing. For example, item, SKU, and product are understood as the same thing. Because the connector recognizes the user's identity, responses reflect each person's role and site. This context is configured once for the whole company rather than taught one user at a time.

Governed. Single sign-on and role-based entitlements, drawn from existing Infor permissions, determine what each person can see and do in Infor. Actions taken through the connector are subject to authorization controls and recorded in Infor.

Open and connected. Manufacturers run on many systems. The connector is built on the open Model Context Protocol standard, allowing teams to work across Infor and other compatible tools they rely on without leaving Claude.

Availability

Infor Industry AI for Claude is now available to select Infor Velocity Suite customers. Customers need their own Claude license, and an administrator must activate the Infor connector. Infor intends to add roles, skills and applications over time. For more information, visit https://www.infor.com/platform/enterprise-ai/claude-connector.

About Infor
Infor is a global leader in business cloud software specialized by industry. We develop complete solutions for our focus industries. Infor's mission-critical enterprise applications and services are designed to deliver sustainable operational advantages with security and faster time to value. Over 60,000 organizations in more than 175 countries rely on Infor's 17,000 employees to help achieve their business goals. As a Koch company, our financial strength, ownership structure, and long-term view empower us to foster enduring, mutually beneficial relationships with our customers. Visit www.infor.com.

Media contacts
Infor Communications: [email protected]

FAQ

Which customers can use Infor Industry AI for Claude?
It is available to select Infor Velocity Suite customers. Infor plans to add roles, skills and applications over time.

What do customers need to get started?
Customers need their own Claude license, and an administrator must activate the Infor in Claude connector.

Does Claude make decisions without user approval?
No. Infor's plugin for Claude is designed to get a user's explicit approval before each change in Infor.

How is access to data controlled?
Single sign-on and role-based entitlements, drawn from existing Infor permissions, determine what each person can see and do in Infor. Actions taken through the connector are subject to authorization controls and recorded in Infor.

Does this work with other tools?
Yes. The connector is built on the open Model Context Protocol standard, so teams can work across Infor and other compatible tools.

SOURCE Infor