ORLANDO, Fla., Feb. 28, 2011 /PRNewswire/ -- Infratel, a leading provider of call center solutions for small- and mid-sized businesses, has entered a formal agreement that will enable DialPro Northwest to resell its products and services, officials at Infratel announced today at Enterprise Connect (company is exhibiting in booth #1236).
"One of the keys to growing market share in North America is building and sustaining a strong reseller channel," said Jim Southwell, general manager of Infratel's North American office that opened in January of this year. "Partnerships with established resellers like DialPro will play a major role in accelerating sales of Infratel products."
DialPro Northwest has designed and supported telecommunication and enterprise messaging systems since 1988 for customers of all sizes and markets - local, national and international.
"By partnering with top technology companies like Infratel, we're able to offer our clients the industry's most innovative, cost effective and results-driven solutions," said DialPro CEO Dennis R. Tyler. "It's clear that Infratel works hard to ensure a mutually beneficial and profitable relationship with its partners. We look forward to working with them and growing market share throughout North America."
Infratel's Infra Call Center provides a suite of solutions that deliver call routing, reporting and analytics, IVR, call recording and proactive contact. Infra CommSuite delivers a robust software platform that serves the general telephony needs of small- and medium-sized businesses. The suite of software allows companies to reduce costs, enhance customer satisfaction and increase revenue.
In addition to its traditional call center platform, Infratel has plans for full social media integration in the year ahead that enables agents to recognize user trends and sentiments. This added layer of information will ultimately give agents the tools they need to circumvent problems and reward brand loyalty.
About DialPro Northwest
Founded in 1988, DialPro Northwest is a leading provider of enterprise VoIP, voice messaging, unified communications and speech enabled solutions. DialPro's mission is to help companies work better through improved communication. Customers include enterprises in business, government, education and healthcare worldwide. DialPro, which partners with many of the leading manufacturers, has extensive knowledge and experience in providing and supporting enterprise VoIP, voice messaging and speech enabled solutions. More information on the company can be viewed online at www.dialpronw.com.
Infratel was founded in 1999 by managers and engineers from Genesys Labs (now an Alcatel-Lucent company) who had witnessed, firsthand, the challenges small- to mid-sized companies face with shrinking budgets and increasing demands. From its inception, Infratel's goal has been to offer a world-class suite of contact center and interaction solutions designed primarily for small- and medium-sized businesses.
The company's flagship product, Infra Call Center, is a pure SIP-based application built on Microsoft Windows Server. Its corporate telephony solution, Infra CommSuite, is one of only a few Microsoft Windows Server-based IP PBX solutions available. Both were developed to help executives, IT departments and call center managers to truly do more with less through innovative technology. Worldwide, Infratel has more than 700 customers and 10,000 users. More information on the company and its products can be viewed online at www.infratel.com