Interstate Hotels & Resorts Transforms Information Technology, Inspiring Owner Success

Interstate Innovates with Insightful Business-Driven Technology Solutions from a Cloud-Based Operating Platform to Mobile Business Intelligence Site for Owners

Feb 13, 2014, 10:00 ET from Interstate Hotels & Resorts

ARLINGTON, Va., Feb. 13, 2014 /PRNewswire/ -- Harnessing worldwide resources and the hospitality industry's most insightful minds, Interstate Hotels & Resorts – the leading U.S.-based global hotel management company – is deploying company-wide information technology innovations. Recently, the Company migrated to a cloud-based operating platform and improved the functionality of its proprietary business intelligence platform, IHR1, by launching an easily accessible mobile site giving owners the ability to monitor results and hotel performance 24/7 in real time.

"Interstate leverages its global resources and experience to inspire each owner's success," said Interstate's Chief Executive Officer, Jim Abrahamson. "Technology is an integral part of our approach as it touches every aspect of a hotel's operation, from procurement to reporting, payroll and beyond. Our intuitive developments allow owners worldwide to access key performance indicators instantly, which deliver an upper hand for success."

Partnering with industry leading suppliers to provide world-class infrastructure for end users and hotel owners, Interstate recently migrated its information technology systems to a cloud-based operating platform. To improve productivity and capabilities for executives, management teams and hotels, Interstate's infrastructure was transformed to a state-of-the-art system, leveraging dual data centers to provide disaster recovery and business continuity. The use of virtualized technology to operate the cloud platform allows Interstate to quickly scale, supporting increased demand for computing resources in an efficient and cost-effective manner.

Supporting Interstate's strategic growth plan, Jim Lamb, Interstate's chief information officer, is leading the focus on business-driven technology strides. "Within the rapidly changing technology landscape, Interstate is actively focused on the strategic adoption of enabling technologies that are both relevant and appropriate to assist our teams' efforts to drive performance for owners," said Lamb.

Interstate newly launched platform – Interstate Intelligence – is the capitalization of the Company's 50 years of experience managing more than 380 hotels across multiple tiers and brands. The Company's unrivaled technology leadership, Interstate Insights, encompasses the flagship business intelligence program, IHR1. The culmination of the Company's scale converted into a dedicated dashboard per owner, IHR1 utilizes extensive, unmatched market insight, providing top performance metrics including financials, revenue management, results from comparable hotels and areas of improvement. All findings are translated into daily reports to keep every department moving toward aligned goals, maximizing owner profitability. Recently, Interstate launched its newest advancement for the platform – the IHR1 mobile app for iPhone and iPad – extending owner access to real-time information through smartphones and tablets.

For more information on Interstate Hotels & Resorts, visit

About Interstate Intelligence
The successful overarching platform – Interstate Intelligence – is the capitalization of the Company's extensive management team strength, custom owner deployment, intuitive service training, leading organizational structure, longstanding personal relationships, exceptional technology leadership, deep market intelligence and second to none experience managing more than 380 hotels across multiple tiers and brands. Built on integrity for more than 50 years, Interstate's unrivaled proprietary programs -- Interstate Ignition, Interstate Intellect, Interstate Integration, Interstate Insights and Interstate Intuitions -- harness and activate smart resources, all collaborating toward owner profitability.

About Interstate Hotels & Resorts
Interstate Hotels & Resorts, Inc., a wholly-owned subsidiary of a 50/50 joint venture between subsidiaries of Thayer Lodging Group and Jin Jiang Hotels, is the leading U.S.-based global hotel management company, operating branded full- and select-service hotels and resorts, convention centers and independent hotels worldwide.  Interstate and its affiliates manage 387 hotels with more than 73,000 rooms in North America, the UK, Europe, Russia, India and China, including ownership interest in 36 hotels. In addition, Interstate has executed agreements to manage 31 hotels with more than 5,600 rooms under construction or development throughout the world.  For more information, please visit Connect with Interstate at,, and  

SOURCE Interstate Hotels & Resorts