J.D. Power and Associates Rank Miele Dishwashers Highest in Customer Satisfaction

Oct 19, 2010, 11:25 ET from Miele

PRINCETON, N.J., Oct. 19 /PRNewswire/ -- Miele announces that their dishwashers are ranked highest in customer satisfaction according to a J.D. Power and Associates 2010 Kitchen Appliance Satisfaction Study(SM). Customer satisfaction is measured based on performance in six factors: performance and reliability (including how well the appliance functions, noise level and energy efficiency); features (such as the number of settings available and appliance capacity); ease of use; styling and feel; price and warranty.

Miele ranks highest in customer satisfaction with dishwashers with a score of 806 and performs particularly well in four of the six factors: performance and reliability; styling and feel; features and warranty.

The J.D. Power and Associates 2010 Kitchen Appliance Satisfaction Study(SM) is based on responses from 4,563 consumers who purchased dishwashers through a retail store or received one through other means (such as a new-home builder or a gift) during the previous 24 months. The study was fielded between March and April 2010.

The J.D. Power and Associates' Study finds that satisfaction with appliance performance is strongly influenced by the owner's perception of the appliance's water and/or energy efficiency. Customers who report that their appliance is ENERGY STAR® certified are more likely to be more satisfied with their appliance than customers who do not indicate that their appliance is certified.

In the last 15 years, Miele has reduced water consumption in its dishwasher by 50.3% and energy use cut by 33.8%. Engineered to be the greenest Miele dishwashers yet, the G 2002 series uses only between 4.96 and 5.4 gallons of water in its Normal cycle, with many models exceeding ENERGY STAR's® future 2011 water and energy standards. In its Economy cycle, the new Miele series only uses 1.2 gallons (for those who want to save even more water and energy).

Miele's innovative RemoteVision™ is now available on select dishwasher models. RemoteVision provides a 24/7 WiFi link that alerts Miele whenever there's a performance issue so that they can proactively assist the homeowner or schedule a service appointment.

An unprecedented quality pledge guides Miele to produce appliances that are tested to last for 20 years of continuous and trouble-free use. Internally, the metal and clearly marked plastic components are ready for recycling once the product's useful life is complete – reducing landfill waste and conserving raw materials for future generations.

For more information log on at mieleusa.com.

SOURCE Miele



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