ROCHESTER, N.Y., Aug. 23, 2012 /PRNewswire/ -- When it comes to network quality in the Northeast, Verizon Wireless ranks highest among U.S. wireless providers, according to the latest J.D. Power and Associates 2012 Wireless Network Quality Performance Study(SM), Volume 2. The Northeast Region includes New York and six other states: Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island and Vermont.
For a 16th consecutive reporting period, Verizon Wireless ranks highest in the Northeast region with fewer customer-reported problems with dropped calls, initial connections, transmission failures and late text messages, compared with the regional average. Verizon Wireless also ranks highest in the Mid-Atlantic, Southeast, Southwest and West regions.
The J.D. Power and Associates study measured network quality among all U.S. wireless service providers based on factors that impact overall carrier performance. Approximately 27,000 wireless subscribers were surveyed by J.D. Power and Associates between January and June 2012 about their experiences with wireless voice, text messaging and data usage. Based on their responses, Verizon Wireless performed significantly above the industry average in all six regions and ranked highest among national wireless companies in five regions, including the Northeast.
"Today's smartphones and tablets require a powerful network in order to make the most of all the features and functionality customers have come to expect from their wireless devices," said Chris Felix, president of Verizon Wireless' Upstate New York Region. "Verizon Wireless is firmly committed to providing customers in Upstate New York with the very best wireless experience, expanding, enhancing and maintaining our nationwide industry-leading wireless voice and data network."
Verizon Wireless invests on average more than $6 billion annually in its network to stay ahead of the growing demand for the company's voice and data services. The company's ongoing network investment totals more than $1.4 billion in Upstate New York and more than $70 billion nationally since it was formed, which includes the introduction and continuous expansion of 4G LTE.
Verizon Wireless leads the way with the nation's largest 4G LTE network, covering more than 75 percent of the U.S. population and supporting a wide array of 4G LTE-enabled devices, such as the Samsung Galaxy S® III and DROID INCREDIBLE 4G LTE by HTC, as well as HomeFusion(SM) Broadband, an in-home broadband service that harnesses the power of the Verizon Wireless 4G LTE network.
About Verizon Wireless
Verizon Wireless operates the nation's largest 4G LTE network and largest, most reliable 3G network. The company serves 94.2 million retail customers, including 88.8 million retail postpaid customers. Headquartered in Basking Ridge, N.J., with 78,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications (NYSE,NASDAQ: VZ) and Vodafone (LSE,NASDAQ: VOD). For more information, visit www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.
SOURCE Verizon Wireless