J.D. Power and Associates Ranks Verizon Wireless Highest in Network Quality in the New York Metro Region
Wireless Network Performance Study Ranks Call, Messaging and Data Quality Based on Customer Surveys
Aug 23, 2012, 04:33 ET
WARREN, N.J., Aug. 23, 2012 /PRNewswire/ -- When it comes to network quality in the New York Metro Region, Verizon Wireless ranks highest among U.S. wireless providers, according to the latest J.D. Power and Associates 2012 Wireless Network Quality Performance Study(SM), Volume 2.
The J.D. Power and Associates study measured network quality among all U.S. wireless service providers based on factors that impact overall carrier performance. Approximately 27,000 wireless subscribers were surveyed by J.D. Power and Associates between January and June 2012 about their experiences with wireless voice, text messaging and data usage. Based on their responses, Verizon Wireless performed significantly above the industry average in all six regions and ranked highest among national wireless companies in five regions, including the New York Metro Region.
"Today's smartphones and tablets require a powerful network in order to make the most of all the features and functionality customers have come to expect from their wireless devices," said Pat Devlin, president of the New York Metro Region, Verizon Wireless. "Verizon Wireless is firmly committed to providing customers in the New York Metro Region with the very best wireless experience by expanding, enhancing and maintaining our nationwide industry-leading wireless voice and data network."
For a 16th consecutive reporting period, Verizon Wireless ranks highest by J.D. Power and Associates in the Northeast Region, which includes the New York Metro Region, as well as Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island and Vermont. Verizon Wireless achieves fewer customer-reported problems with dropped calls, initial connections, transmission failures and late text messages, compared with the regional average. Verizon Wireless also ranks highest in the Mid-Atlantic, Southeast, Southwest and West regions.
Verizon Wireless invests on average more than $6 billion annually in its network to stay ahead of the growing demand for the company's voice and data services. The company's ongoing network investment totals more than $70 billion nationally since it was formed, which includes the introduction and continuous expansion of 4G LTE.
Verizon Wireless leads the way with America's largest 4G LTE network, covering more than 75 percent of the U.S. population. Currently available to customers in 371 markets across the country, the company's 4G LTE network, which offers speeds up to 10 times faster than before, supports a wide array of 4G LTE-enabled devices such as the Samsung Galaxy S® III and DROID INCREDIBLE 4G LTE by HTC.
For more information about Verizon Wireless, visit www.verizonwireless.com or follow @VZWEsme on Twitter at http://twitter.com/VZWEsme.
About Verizon Wireless
Verizon Wireless operates the nation's largest 4G LTE network and largest, most reliable 3G network. The company serves 94.2 million retail customers, including 88.8 million retail postpaid customers. Headquartered in Basking Ridge, N.J., with 78,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications (NYSE, NASDAQ: VZ) and Vodafone (LSE, NASDAQ: VOD). For more information, visit www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.
Esmeralda Diaz Cameron
SOURCE Verizon Wireless
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