DALLAS, Nov. 5, 2018 /PRNewswire/ -- Brinks Home Security™ has been ranked #1 in Customer Satisfaction in the J.D. Power 2018 Home Security Satisfaction StudySM, upholding the leader in home security's promise to be the best solution for video monitoring, home automation, and 24/7 professional monitoring.
The award considered multiple factors such as customer service; usage; billing and payment; and enrollment. The award demonstrates that Brinks Home Security's commitment to best-in-class home security, professional monitoring, and customer care is recognized by one of the most honored consumer research organizations.
"We are relentlessly dedicated to protecting our customers by providing smart home security solutions that feature our professionally trained team. This is a huge part of what makes us so much different from the rest of the industry, with technology and people working together to provide the best solution in home security," said Jeff Gardner, President and Chief Executive Officer of Brinks Home Security. "The #1 ranking from J.D. Power demonstrates what Brinks Home Security customers have been telling us for years – that people make all the difference when protecting what you love."
Brinks Home Security provides personalized solutions tailored to their customers' needs. They prioritize functional and convenient, services and products with the customer in mind. With thorough professional-grade security, unmatched alarm response time and a commitment to providing the best customer care, Brinks Home Security is trusted by over 1 million customers.
The J.D. Power 2018 Home Security Satisfaction Study measured overall satisfaction among 1,983 customers who have owned a professionally installed and monitored home/residential security system in the last 12 months.
Brinks Home Security was awarded the same honor in Customer Satisfaction by J.D. Power in 2016, ranking highest on system reliability, effectiveness and speed of monitoring response.
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power is headquartered in Costa Mesa, Calif., and has offices serving North/South America, Asia Pacific and Europe. J.D. Power is a portfolio company of XIO Group, a global alternative investments firm headquartered in London, and is led by its four founders: Athene Li, Joseph Pacini, Murphy Qiao and Carsten Geyer.
About Ascent Capital Group and Brinks Home Security:
Ascent Capital Group, Inc. (Nasdaq: ASCMA) is a holding company whose primary subsidiary operates as Brinks Home Security™, one of the largest home security and alarm monitoring companies in the U.S. Headquartered in the Dallas-Fort Worth area, Brinks Home Security secures approximately 1 million residential and commercial customers through highly responsive, simple security solutions backed by expertly trained professionals. The company has the nation's largest network of independent authorized dealers –providing products and support to customers in the U.S., Canada and Puerto Rico –as well as direct-to-consumer sales of DIY and professionally installed products. To learn more, visit brinkshome.com.