CLEVELAND, March 14, 2012 /PRNewswire/ -- KeyBank ( NYSE: KEY) continues to be recognized for its commitment to customer service across multiple business segments. Key received straight As for customer service, overall relationship manager effectiveness and products among middle-market companies in the Phoenix-Hecht 2012 Treasury Management Monitor™. These high marks are consistent with Key's performance over the past two years.
Key's customer service recognition from the middle market validates its ongoing strategy as a relationship bank and focus on customers. "These scores from our customers are a testament to the fact that Key's treasury management services are among the industry's best," said Al Carpetto, executive vice president and head of KeyBank Enterprise Commercial Payments.
Key's treasury management products and services were also recognized earlier this year by Greenwich Associates. In January 2012, Greenwich Associates issued its 2011 national banking survey, giving Key excellence awards for middle market and small business banking. Greenwich also cited Key for overall satisfaction with customer service in treasury management for middle market and small business banking.
The Phoenix-Hecht Treasury Management Monitor Surveys target both public and private U.S. corporations with sales of $20 million and greater. It Quality Index ranks corporations in three performance categories: Product Performance, Bank Perception and Relationship Management. Phoenix-Hecht has been one of the nation's foremost providers of market research, treasury management pricing and education for the financial services industry for more than 40 years. Phoenix-Hecht is best known for the Quality Index, Postal Survey, Clearing Study, and the Blue Book of Bank Prices. More information is available at www.phoenixhecht.com.
KeyCorp traces its roots back more than 160 years ago and is headquartered in Cleveland, Ohio. One of the nation's largest bank-based financial services companies, Key has assets of approximately $89 billion.
Key provides deposit, lending, cash management and investment services to individuals, small and medium sized businesses in 14 states under the name of KeyBank N.A. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. For more information, visit https://www.key.com/. KeyBank is Member FDIC.