Knox Pest Control Selects PestPac by WorkWave to Maximize Operational Excellence

Rapid, seamless onboarding and enhanced data management empower Knox to expand locations more quickly and efficiently.

HOLMDEL, N.J., Sept. 10, 2025 /PRNewswire/ -- WorkWave^®, a leading provider of software and solutions that help mobile service companies thrive, has recently been selected by Knox Pest Control to deliver best-in-class software and solutions to its multiple locations across the Southeast region.

"We've been through software conversions before, but this one was exceptionally well-planned and executed," said Blake Grimsley, SVP of Operations at Knox Pest Control. "From the initial content and step-by-step implementation, to the dedicated support team, everything was incredibly organized."

"We were up and running tickets the same day as go-live, and we did not lose production. With PestPac's robust analytics and reporting tools, we observed an immediate and substantial reduction in the number of man-hours required to complete tasks, leading to significant improvements in productivity and operational streamlining," said Shane Woodham, IT Director at Knox Pest Control.

Throughout their business journey, Knox Pest Control has used several other software providers but embarked on the migration to PestPac by WorkWave with a focus on expanding services, streamlining reporting and improving mobile operations, of which almost 98% of their business is run.

"We feel the benefits of WorkWave in everything we do. They provide tools and services that enhance every aspect of our operations. From accelerating our expansion into new locations to identifying technician productivity issues and analyzing deal closure times, WorkWave consistently delivers more than any other market solution," said Knox co-president Sean Knox.

"WorkWave has delivered unparalleled efficiency across our entire business. Our administrative staff can move through tasks faster, our teams can quickly find the information they need, and our reporting is seamless," says co-president Justin Knox.

Knox's initial achievements with PestPac highlight the successful partnership and implementation, granting Knox remarkable efficiencies, such as:

• Simplified New Office Setups: Opening new branch locations has become significantly simpler and faster, going from a three to four week office setup to less than a week.
• Drastic Reporting Time Reduction: Month-end reporting, which previously took four to five days, is now completed in just two days. Month-end reports now consolidate nine separate reports into a single, easily accessible document, providing instant insights and facilitating actionable growth planning.
• Streamlined Scheduling and Route Optimization: PestPac's capabilities have enabled Knox to combine pest control and termite scheduling, allowing the same administrative staff to manage both, a task that was previously impossible.
• Moving to a Paperless Environment: The adoption of PestPac's Sales Center has led to substantial cost reductions by eliminating the need to print tickets and contracts.
• Improved Accounts Receivable (AR): The enhanced ease of billing and comprehensive reporting tools have drastically improved Knox Pest Control's AR.
• Powerful Data Management: The data import utility manages large contracts and acquisitions, allowing for the rapid setup of hundreds of new customer locations in minutes, a process that was previously manual and time-consuming.

"The success of Knox Pest Control truly exemplifies the value we deliver through our strong partnerships and entire suite of software solutions," says WorkWave CEO Kevin Kemmerer. "We are proud to see these goals being met at Knox as we empower them with the technology and support they need to achieve rapid operational efficiencies, streamlined reporting, complex scheduling and seamless mobile capabilities, all while never losing sight of their business goals."

Together, Knox Pest Control and WorkWave are creating a new vision of the future of pest control, one that is dedicated to empowering its mobile service workers with the technology and solutions to complete their jobs with increased speed, efficiency and innovation. Customer satisfaction is a priority for both WorkWave and Knox, and PestPac's capabilities bring faster tools to users and more immediate satisfaction to consumers. WorkWave is uniquely positioned to help drive unparalleled growth and efficiency for field service businesses like Knox, ensuring their success in an ever-evolving market.

About WorkWave

WorkWave delivers innovative software and fintech solutions to millions of dedicated service professionals who ensure the world remains safe, clean, and beautiful. Partnering with thousands of customers globally, leading companies in lawn care, pest control, commercial cleaning, and security guarding rely on WorkWave's comprehensive SaaS solutions, including its core offerings PestPac, RealGreen & TEAM Software, to manage and grow their businesses. Backed by decades of experience, passionate teams, and an unwavering commitment to its customers, WorkWave's vision is to empower the world's mobile service workers to build a brighter future.

For more information, visit workwave.com.

About Knox Pest Control

Knox Pest Control is one of the largest pest control companies in the southeast, serving Georgia, Alabama, South Carolina, Mississippi and northern Florida. As a full-service company offering pest control, wildlife control, termite control, and lawn care, Knox is your one-stop shop for effective, friendly and professional service. We're proud to offer same-day and next-day services whenever possible, as well as a 100% satisfaction guarantee to ensure you're always getting the service you deserve. What does that mean for you? If for whatever reason you aren't satisfied with the result of our services, we'll do everything we can to make it right.

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SOURCE WorkWave