LAS VEGAS, June 29, 2017 /PRNewswire/ -- Today at Cisco Live, Cisco's annual IT and communications conference, Kore.ai, a leading end-to-end bots platform provider for the enterprise sector, announced solutions to bring AI-powered chatbots to Cisco's enterprise customers looking to build intelligent bots for thousands of critical business functions and workflows. Kore.ai's Platform brings 30 of the most widely-used, pre-built enterprise chatbots - for Salesforce, SAP solutions, ServiceNow, Google Drive, JIRA and other systems - to the Cisco Spark Depot. These chatbots are all available for enterprise customers to access in Cisco Spark today.
The U.S. workforce juggles more systems and apps than ever, and approximately 55 percent of an average employee's day is spent on administrative tasks. Naturally, there is a growing need to condense system-specific tasks, automate individual and cross-system workflows, and make human-to-system interactions a more seamless part of everyday collaboration. Chatbots act as a go-between for users and the diverse enterprise systems they rely on to get work done. By introducing intelligent chatbots into collaboration tools like Cisco Spark, every employee - from C-suite executives to marketing, sales and customer service teams - can communicate with each other and with systems, in natural language, within one central communication hub. The Kore.ai-built chatbots also further enhance the Cisco Spark Board, which is an all-in-one team collaboration device that combines wireless presentation, whiteboarding capabilities, and video and audio conferencing along with their Cisco Spark app to connect with virtual teams. Now companies have the ability to use chatbots within the Cisco Spark Board to complete relevant tasks in the context of a team meeting, such as pulling a Salesforce opportunity report or submitting a ServiceNow ticket for broken conference room equipment.
Kore.ai's robust functionality - now integrated with Cisco Spark - allows users to rapidly harness the speed, security, simplicity and humanizing power of conversational interfaces and platforms, thanks to:
- Award-winning natural language processing (NLP) that combines machine learning (ML) and fundamental meaning
- A GUI-based Bot Builder and Dialog Builder that allows for customization of use cases, tasks, business-logic dialogs, channels, security, and more
- Artificial Intelligence capabilities for supervised and unsupervised learning capabilities, context handling, and sentiment scoring
- Automated Speech Recognition engine (ASR) for voice-based interactions
- Easy omni-channel deployment including SMS
- Enterprise-grade security, analytics, and administration controls
- SDKs to optimize mobile and web experiences
"People are quickly coming to expect systems to become a more natural, intelligent and integrated part of their daily work." said Raj Koneru, CEO of Kore.ai. "Cisco Spark paved the way for smarter workforce collaboration. By taking advantage of Kore.ai's end-to-end Platform for chatbot development, the Cisco Spark enterprise customers can also make smarter, more natural human-to-system interactions part of a broader unified communications vision. Cisco and Kore.ai share an unrelenting focus on building solutions that can scale to enterprise customer needs. We're thrilled to be aligned with Cisco and to help support its mission of 'transformation through innovation' by helping to simplify the important work that employees do every day."
Kore.ai will be providing its Bots Platform for the Cisco Spark the Industry Challenge, an online Devpost and Cisco hackathon that challenges developers to reimagine the way healthcare, education, and sales professionals interact with each other and their customers.
Kore.ai specializes in AI-rich conversational interfaces designed specifically for enterprises that aim to make digital customer interactions faster and more human, and employee work simpler and more efficient. We've created a family of products – the Kore Bots Platform, Smart Bots (including bots for SAP applications), 150 pre-built bots in our bots store, and Messaging Platform – that leverage AI, ML and NLP to facilitate intelligent communication between people, systems, and things. Regardless of function or industry, and whether deployed for customer or workforce use cases, Kore.ai-built chatbots meet the highest enterprise standards of performance, security, and scalability. Kore.ai's Bots Platform, the only enterprise-grade cloud or on-prem PaaS of its kind, addresses the "hurdle of how" by giving companies all of the necessary components to design, build, and deploy chatbots across various channels with unmatched intelligence, speed to market, and ROI. And we aid enterprises with the "what?" by helping them completely customize their chatbots' tasks, dialogs, workflows, even branded personality.
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