Lands' End Tops National Retail Federation Foundation's Customer Service Survey for Fourth Consecutive Year

Jan 12, 2010, 14:23 ET from Lands' End

DODGEVILLE, Wis., Jan. 12 /PRNewswire/ -- The National Retail Federation Foundation announced today the results of their annual customer service survey. For the fourth year in a row, Lands' End has been named as one of the top ten retailers for their outstanding customer service that spans all retail channels.

"Customer service has been the hallmark of our brand since the company was founded in 1963. This award is a testament to our unwavering dedication to providing excellent quality service at every level of customer contact," said Nick Coe, President, Lands' End.

Whether it is through call centers in Wisconsin, Live Chat online or at one of the 293 Lands' End Shops at Sears, Lands' End provides customer service more ways than ever before. The cornerstone of Lands' End's customer service for the past 47 years has been the Guaranteed. Period.® promise that states if a customer is not satisfied with any item, simply return it to us at any time for an exchange or refund of its purchase price.

In this environment, the ability to truly connect with customers is an honor, a privilege and extremely hard work," said Kathy Mance, Vice President, NRF Foundation. "Customers have spoken loud and clear that Lands' End provides stellar customer service, and we congratulate them on this accomplishment."

The survey, which polled 8,600 consumers, has a margin of error of plus or minus 1.0 percent. Consumers answered the open ended question, "Thinking of all the different retail formats (store, catalog, internet or home shopping), which retailer delivers the best customer service?"

About Lands' End

Lands' End® is one of the world's largest retailers of clothing for the family. In addition, Lands' End offers an innovative collection of fine quality goods for the home. Lands' End merchandise can be purchased online at, by calling 1-800-800-5800, and by visiting the Lands' End Shop at Sears. Lands' End Canvas™, a new collection of lifestyle apparel for men and women can be found at or by calling 1-877-877-1963.  Lands' End is a proud member of Sears Holdings Corporation (Nasdaq: SHLD). And, all high-quality Lands' End merchandise is Guaranteed. Period.®

About the NRF Foundation

The NRF Foundation is the research and education arm of the National Retail Federation. A nonprofit foundation created in 1981, the Foundation conducts industry research, develops education and workforce development programs, professional certification programs and promotes retailing as a career destination. The NRF Foundation benefits retailers, their associates and business partners and allies, and consumers in many ways. Research provides the basis for education about the industry and its importance to the economy, and provides industry and government leaders with an analysis of public policy decisions on consumers, retailers and the economy. The Foundation's education and career development efforts, including NRF University wired, encourage professional development and excellence in performance of retailing for associates and executives at all levels. 

SOURCE Lands' End