LONG BEACH, Calif., Dec. 8, 2010 /PRNewswire/ -- LD Products just received the BizRate Platinum Circle of Excellence Award for outstanding customer service over the past year. A 6-time award winner, this honor was bestowed upon just 34 online retailers this year, making LD Products a standout among the many ink warehouses online.
It All Comes Down to Commitment
The market for online retailers is only growing as the poor economy continues to take a toll on traditional brick and mortar businesses.
That expansion, though, comes at the price of great service online, and LD Products has been revolutionizing the definition of customer commitment for the past 11 years.
"It can be tough to shop online if you don't get the help you need, and that's especially true when it comes to products that fit your business or personal printer," said Ben Chafetz, VP Marketing. "When we initially opened our virtual doors, we knew we had to make it a simple process to find what was needed, even if that meant an increased commitment to site architecture and offline contact methods."
It's this kind of motto that has made LD Products a BizRate Platinum Circle of Excellence winner for the past six years, and it continues to drive them in every area of business.
Better Products; Better Selection
It also doesn't hurt that LD Products carries a complete line of great products to fit any printer and any budget. With their own line of high-quality remanufactured ink cartridges as well as the compatible choices and OEM products to help suit any printer ink shopper, there's little this company can't help with when it comes to all of your printing needs.
"We're thrilled to have been named an award winner for the sixth straight year," said Aaron Leon, CEO. "It makes us happy that customers are truly getting the level of service they deserve. Our commitment to our customers does not end when they make a purchase; rather this is just the beginning of our relationship with them."
An Award That Comes With a Seal of Approval
Unlike some online awards, the BizRate Circle of Excellence award is actually a customer-driven prize. Part of the greater Shopzilla network, BizRate awards their Circle of Excellence honor to retailers who exceed customer expectations again and again. The awards are sent out thanks to overall customer satisfaction scores from their extensive customer base.
Aaron Leon, CEO said, "Our customers have scored us significantly higher than they did other retailers for the past several years, and it serves as a real motivator for us."
Founded in 1999, LD Products is a top retailer of inkjet and laser toner cartridges in the online marketplace. With a company culture that places customer service at the forefront of corporate goals, they consistently rank well in customer satisfaction surveys.
SOURCE LD Products