SUNNYVALE, Calif., June 13, 2017 /PRNewswire/ -- Linc, which delivers engaging post-purchase experiences and customer service for large brands and retailers, today announced its joined the Shopify Plus Technology Program, bringing its ChatBot, voice and digital customer service and engagement platform to Shopify Plus merchants. This great partnership will enable Shopify Plus customers to offer branded customer service ChatBots on Facebook Messenger and WhatsApp, plus voice assistance through Amazon Alexa and Google Home. Shopify Plus is a natural fit for Linc and the first ecommerce partner to roll Linc out to enterprise-level clients.
"Linc is thrilled to be a part of the Shopify Plus Technology Partner Program, and to be able to offer our ChatBot, voice and digital solutions to high-growth, high-volume brands to help them strengthen their shopper relationships," said Fang Cheng, CEO, Linc Global. "Linc helps retailers engage effectively with their shoppers and provides an immediate ROI, and that, combined with the strength of the Shopify Plus platform, gives retailers a real competitive advantage."
The Linc platform and Shopify Plus will provide solutions to key challenges for retailers and brands, from building stronger customer relationships with increased opt-in and engagement rates, to driving additional revenue through up-sell. The Linc platform also yields strong conversions from return to exchange to save lost revenue, increases customer satisfaction, loyalty and reverse logistics efficiency and significantly reduces costs in customer support.
"We know that Shopify Plus merchants are always looking for creative systems and technology to guide their post-purchase customer journey," said Jamie Sutton, Head of Technology Partnerships at Shopify Plus. "Adding Linc to the Technology Partner Program recognizes this best-in-class solution that, together with Shopify Plus, brings a sophisticated SaaS platform approach to automating a complex and sometimes tedious merchant process."
More information is available at http://www.letslinc.com/.
Linc powers the digital experiences that strengthen the relationships between brands and shoppers, transforming one-time purchasers into lifetime shoppers. Brands, retailers and CPGs leverage the Linc platform to provide their customers with an exceptional tracking, return and exchange experience, and create new revenue channels via personalized upsells, cross-sells and sampling. The platform ties together the emerging channels of Voice (Amazon Alexa, Google Home) and ChatBots (Facebook Messenger, WhatsApp) with email, SMS and a web portal with a single customer profile to strengthen the customer care experience and increase engagement, customer satisfaction and retention, reduce service and reverse logistics costs and drive revenue.
As the platform of choice for leading brands who want to build stronger relationships with their customers and accelerate their ecommerce growth, Linc has served tens of millions of shoppers, and has an expanding customer list that includes brands such as Carter's, Crocs, GoPro, Hugo Boss, Jockey, eBags and L'Oreal. Learn more at www.letslinc.com.
Contact: Joshua Milne, Joshua Milne PR, [email protected], 617-501-1620
SOURCE Linc Global