Loadsmart Launches AI Agents That Come With Freight Operators Behind Them

For enterprise shippers, AI agents take over the repetitive tasks — emails, phone calls, manual data entry — with 100% resolution guaranteed by Loadsmart's in-house freight experts.

CHICAGO, Sept. 17, 2026 /PRNewswire/ -- Loadsmart AI launches a set of AI agents that execute freight work end to end inside the systems enterprise shippers already run. The agents come backed by the company's own freight operators, who close out any task the agents don't resolve.

Loadsmart AI is built to start small. A shipper picks one repetitive, high-volume workflow, sets the rules and guardrails the agents run under, and Loadsmart builds an agent against the systems the team already uses, with no migration, no new platform to adopt, and nothing that touches the freight decisions the team owns.

"Transportation teams have been asked to adopt technology the same way for twenty years: buy the platform, migrate the data, retrain the team, hope it sticks," said Felipe Capella, Co-founder and Chief Executive Officer of Loadsmart. "We don't think AI arrives that way. It arrives one task at a time, inside the systems you already run, doing work you can watch it do. We're not selling a tool for your team to manage. We're selling the outcome, resolved and under full monitoring."

The agents take the tasks. The team keeps the freight.

Loadsmart AI agents take a task and complete it: collecting and filing a document, pulling status from a carrier, rebooking a dock appointment, retendering a failed load, updating a record in the TMS. Roughly 80 percent of what the agents touch is resolved without a person stepping in, and that share rises as the agents learn how a specific customer operates.

The remaining share never comes back to the shipper. Loadsmart's freight experts work the exception itself - the one task the agent couldn't close - and see it through to resolution. They work inside the task, not the account. Every decision about the freight stays with the shipper's team.

"A workflow that's 80 percent automated still lands the other 20 percent on somebody's desk. That isn't removing work, it's moving it," said Ron Ben Yosef, Chief Technology Officer of Loadsmart. "So our freight experts work the exception, not the account. They finish the task the agent couldn't finish, and nothing beyond it. The shipper's team never stops running its own freight; it just stops doing the same thing five hundred times a month."

The agents available at launch cover document collection and filing, tracking and status updates, tender failures and retendering, proactive load audits, claims processing, and scheduling and rescheduling. Each runs under rules and guardrails the customer defines, and connects to existing systems over API, EDI, MCP, or whatever the shipper already has in place.

If it doesn't resolve, you don't pay for it

A shipper can describe any repetitive, high-volume workflow its team runs by hand, and Loadsmart will build an agent for it against their existing stack. Loadsmart AI is available now, starting with a free Proof of Concept on a single workflow. If the agent doesn't do the work, the shipper doesn't pay for it. The average Proof of Concept implementation is 60 days.

"The agent list isn't a roadmap we're asking customers to wait on, it's an open set," said Paul Rehmet, Vice President of Product Management at Loadsmart. "Because we've spent a decade building against shippers' actual systems and running freight through them ourselves, a new agent for a workflow we've never seen before is a matter of weeks, not a product cycle. Tell us which task your team repeats the most, and we'll build the agent for it."

More detail on each agent is at loadsmart.com/ai.

About Loadsmart

Loadsmart offers one connected logistics platform spanning the complete freight lifecycle — Opendock for dock, yard, and gate scheduling; ShipperGuide for transportation management; and Loadsmart AI for agent-led execution — alongside the company's transportation operations. That combination makes Loadsmart the only company in freight that sells both the AI and the operators who stand behind it. Learn more at loadsmart.com.

Felipe Capella, Co-founder and Chief Executive Officer of Loadsmart, ([email protected])

SOURCE Loadsmart