TAMPA, Fla., Oct. 12 /PRNewswire/ -- When GoIWx, needed a solution to better manage relationships with their customers, they turned to SunView Software's ChangeGear®, a best-of-breed IT Service Management solution that can serve the needs of any size organization.
GoIWx is a leading managed services provider and was looking for an ITSM solution to help automate and streamline IT services offered to their ERP hosting partners and customers. Their main challenge was getting a better system in place for their user base to report incidents and problems. Secondly, they needed an internal tool to manage changes to hundreds of servers in distributed data centers across the country.
By selecting ChangeGear, GoIWx was able to achieve their overall goal of finding a cost-effective software solution that allows them to deliver a high level of customer service and manage their own complex infrastructure. ChangeGear enables customers to track and manage all of the IT processes, including Change Management, Incident Management, Problem Management, and Configuration Management in a single, seamlessly-integrated solution.
"We selected ChangeGear because of the service we will receive from SunView, the product itself, and what the future development plans are of the company," said RJ Burgess, CEO of GoIWx. "We feel that SunView is going in a similar direction as GoIWx. ChangeGear is really going to help us by improving our communications and allowing us to provide higher levels of customer service." Selecting a solution that would be there for the long-haul was important to Burgess.
"It is great to have GoIWx as a customer and we look forward to a long-standing relationship between us," said Seng Sun, CEO of SunView Software. "GoIWx's purchase of ChangeGear shows their true dedication to customer service. ChangeGear will provide an automated and streamlined process to interact with their customers and an enhanced internal method for managing change in a complex environment."
View the GoIWx video testimonial at http://www.sunviewsoftware.com/media/testimonials/goiwx.wmv
About SunView Software
SunView Software is a leading provider of IT service management software that enables companies to better track, manage, and control IT services across the enterprise. Based on the ITIL best practices framework, ChangeGear allows companies to gain greater visibility into their IT infrastructure, increase security, eliminate system downtime, reduce operational costs, and ensure regulatory compliance. SunView Software is a privately held company based in Tampa, Florida. For more information, visit http://www.sunviewsoftware.com
GoIWx is a Hosting Service Provider (HSP) company headquartered in Minneapolis, Minnesota with access to 77 hosting facilities throughout North America. GoIWx specializes in ERP, CRM and other front and back office solutions that you own or want to use. GoIWx specializes in delivering Software Plus Service via a desktop or Software as a Service applications via a browser. For more information, visit http://www.GoIWx.com.
SOURCE SunView Software