Maxwell TEC Unveils Enhanced nanaCONNECT Patient Communication Platform and New Module, REACH

SHOREVIEW, Minn., July 23, 2025 /PRNewswire/ -- Maxwell TEC today unveiled strategic enhancements to its modular patient communication platform, newly rebranded to nanaCONNECT.

Redesigned for a more seamless and scalable experience, nanaCONNECT strengthens how care-at-home providers communicate with patients and families across the care continuum. The platform's latest update introduces streamlined, rebranded modules, making it easier for providers to adopt and navigate—and expands its functionality with the launch of a new module: REACH, designed to support patients after discharge.

"nanaCONNECT enables providers to stay meaningfully connected with patients and families, even as demands grow across home health, hospice, and care at home," said Scott Beard, Chief Strategy Officer at Maxwell TEC. "With our refreshed platform and expanded capabilities, communication is simpler, smarter, and more aligned with the entire patient care lifecycle."

nanaCONNECT utilizes customizable, text-based communication to deliver timely, relevant messages that keep patients informed, engaged, and supported—from the first visit to final check-in. The platform contains four modules that offer meaningful touchpoints throughout the patient care journey:

• NOTIFY (formerly NOTIFYnana): Welcomes patients to service and keeps patients informed with real-time caregiver arrival alerts, appointment confirmations, and the ability to provide feedback through visit surveys.
• ENGAGE (formerly nanaCONNECT): Delivers daily check-ins and simple satisfaction surveys to stay engaged with patients' well-being in real time.
• REACH: Strengthens post-discharge instructions and workflows with relevant, personalized support and resources that guide recovery and promote successful care outcomes.
• BEREAVE (formerly nanaBEREAVEMENT): Modernizes paper-based hospice bereavement processes and offers families personalized, compassionate grief support powered by AI-driven risk insights.

nanaCONNECT's newest module, REACH, addresses a critical gap in the continuity of care: post-discharge guidance. Through automated, customizable text messages, REACH helps agencies maintain regular touchpoints that support recovery, deliver helpful resources, and keep patients on track without adding to staff workload.

"REACH helps providers stay in touch with their discharged patients after the in-person care ends," said Andrew O'Connell, Director of Product at Maxwell TEC. "We developed our latest nanaCONNECT module to give care teams a simple, scalable way to guide recovery without increasing manual workload, keeping care agencies top of mind, improving follow-through, and fostering better outcomes."

Across all modules, the nanaCONNECT platform offers comprehensive features, including:

• Daily, customizable SMS messages tailored to patient needs and care milestones
• Real-time dashboard insights to monitor engagement and identify patients who need immediate attention
• Scalable communication workflows that reduce manual effort, improve care consistency, and boost patient outcomes
• Easy implementation with familiar, user-friendly text-based messages and no app downloads required

The launch of the reimagined nanaCONNECT platform builds on Maxwell TEC's recent rebrand and renewed mission to empower care-at-home providers through technology and strategic solutions. To learn more about Maxwell TEC's expanding suite of tech-enabled products or schedule a demo, visit maxwelltec.com or contact [email protected].

About Maxwell TEC

Maxwell TEC enables care at home through technology and strategic solutions, blending decades of clinical expertise with innovative approaches designed to empower people and processes. With a suite of tech-enabled products, data-driven solutions, and consulting services, Maxwell TEC equips care providers with the tools and strategies necessary for success in the digital era. Learn more at www.maxwelltec.com.

SOURCE Maxwell TEC