NASHVILLE, Tenn., March 8, 2011 /PRNewswire/ -- MedSolutions (www.medsolutions.com), a leading provider of quality-driven medical cost management services, has earned recognition from J.D. Power and Associates' Certified Call Center Program for the fourth consecutive year. The company's call center is one of only a handful in North America to be recognized for "An Outstanding Customer Service Experience."
The recognition follows an extensive evaluation process that included an independent assessment of the satisfaction of payors, physicians and imaging providers who used MedSolutions' call center. In addition to auditing internal policies and procedures, J.D. Power and Associates measured customer ratings for courtesy, knowledge and concern for customer needs.
"We are honored to once again be recognized among an elite group of call centers," said Chris Crabtree, executive vice president of operations for MedSolutions. "That we continue to be honored with this prestigious certification is a demonstration of the excellence and professionalism our employees exhibit every day."
Staffed by physicians, nurses and other highly trained medical professionals, MedSolutions' call centers in Nashville, Tenn., and Melbourne, Fla., provide management of medical services – including radiology, oncology, cardiac imaging, sleep, and ultrasound – to commercial, Medicare, and state and managed Medicaid payors. The company also offers Premerus Diagnostic Accuracy®, the only comprehensive, proven solution to the problem of misdiagnosis.
Leveraging evidence-based guidelines and clinical best practice, MedSolutions' programs help ensure patients receive the right diagnostic test, that they have access to diagnostic experts to reduce the risk of misdiagnosis, and that their physicians have access to current education and support to order therapies that are shown to be effective and efficient in the treatment of disease.
"The medical professionals who work at our call centers consistently exhibit a level of professionalism and service that has become not only a hallmark of our organization, but a standard for our industry," said Curt Thorne, president and CEO of MedSolutions. "We are especially gratified by the consistently high satisfaction of the physicians and clinicians who seek our medical review of services."
The honor is the latest in a series of accolades for the company's call centers. In 2010, MedSolutions was a semi-finalist in the International Customer Management Institute's (ICMI) 2010 Global Call Center of the Year Awards.
"As we continue to grow and add new product lines, we remain steadfast in our commitment to providing world class service," said Crabtree. "This award belongs to all our dedicated employees who make this continued recognition possible."
Using independently validated savings methodologies, MedSolutions specializes in quality-driven, intelligent cost management of medical services for commercial, Medicare and Medicaid payors. The company maintains management contracts for 33 million individuals nationwide. Using robust data, predictive intelligence technology and evidence-based clinical expertise, the company's innovative solutions extend beyond Radiology Management to other areas of medical specialty, including Oncology, Cardiac Imaging, Sleep, Ultrasound, and MedSolutions' groundbreaking Premerus® Diagnostic Accuracy program – a proven solution for reducing diagnostic error rates to improve care quality, outcomes and cost. MedSolutions has been recognized for outstanding customer service and effective call center management by the International Customer Management Institute and for four consecutive years by the prestigious J.D. Power and Associates Certification. Visit www.medsolutions.com.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing forecasting, performance improvement, social media and customer satisfaction insights and solutions. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.