Mental Health Conditions Ranked as the Number One Telehealth Diagnostic Category Nationally and in All Regions from July to December 2024

FAIR Health's Telehealth Tracker Trending Reports Reveal Trends over Last Six Months of 2024

NEW YORK, April 22, 2025 /PRNewswire/ -- Today FAIR Health released the second edition of the Monthly Telehealth Regional Tracker Trending Reports, a free set of infographics that show national and regional trends in telehealth from July to December 2024. A brief released simultaneously offers a user's guide to the Telehealth Tracker Trending Reports.

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The Telehealth Tracker Trending Reports are based on the Monthly Telehealth Regional Tracker, which uses FAIR Health data to track how telehealth is evolving from month to month. The Telehealth Tracker has attracted widespread interest from media outlets as well as from key healthcare stakeholders such as researchers, government officials, health plans and providers. To add another dimension to the Telehealth Tracker, and broaden its lens, FAIR Health created the Telehealth Tracker Trending Reports, which offer a window into changes over longer periods than one month. The first set of trending reports, released on October 15, 2024, covered the period January to June 2024. This second set of trending reports show national and regional trends in telehealth utilization—as measured by telehealth's percentage of medical claim lines¹—and the top five telehealth diagnostic categories across each month from July to December 2024. The data represent the commercially insured population, excluding Medicare Fee-for-Service, Medicare Advantage and Medicaid.

Among the key findings from the second edition of the Telehealth Tracker Trending Reports:

• Telehealth utilization increased from July to December 2024 nationally and in all four US census regions. Nationally, telehealth utilization rose by 6.13 percent, from 4.74 percent in July to 5.04 percent in December.
• From July to December 2024, mental health conditions ranked as the number one telehealth diagnostic category nationally and in all regions. However, this diagnostic category decreased as a percentage of telehealth claim lines from July to December nationally and in all but one region (the West). Nationally, mental health conditions fell 0.46 percent, from 67.01 percent in July to 66.70 percent in December.
• In the Midwest, the top five diagnostic categories from July to December 2024 included two categories not found at the national level: substance use disorders and sleep disorders. The category sleep disorders, which occurred at position five in the Midwest from September to November, was not found in the top five of any other region during this period.
• In the Northeast, the top five diagnostic categories from July to December 2024 included one category not found at the national level: substance use disorders. The Northeast and the Midwest were the only two regions to include this category in their top five lists during this period.
• From July to December 2024, the South was the only region to have hypertension in its top five diagnostic categories. Hypertension also appeared in the national top five.
• In the West, the top five diagnostic categories from July to December 2024 included three categories not found in the top five at the national level or in any other region: COVID-19, diabetes mellitus and abnormal blood-pressure reading.

For the Monthly Telehealth Regional Tracker Trending Reports, click here. For the user's guide to the July to December 2024 trending reports, click here.

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About FAIR Health
FAIR Health is a national, independent nonprofit organization that qualifies as a public charity under section 501(c)(3) of the federal tax code. It is dedicated to bringing transparency to healthcare costs and health insurance information through data products, consumer resources and health systems research support. FAIR Health possesses the nation's largest collection of commercial healthcare claims data, which includes over 50 billion claim records and is growing at a rate of over 3 billion claim records a year. FAIR Health licenses its commercial data and data products—including benchmark modules, data visualizations, custom analytics and market indices—to commercial insurers and self-insurers, employers, providers, hospitals and healthcare systems, government agencies, researchers and others. Certified by the Centers for Medicare & Medicaid Services (CMS) as a national Qualified Entity, FAIR Health also receives data representing the experience of all individuals enrolled in traditional Medicare Parts A, B and D, which accounts for a separate collection of over 50 billion claim records; FAIR Health includes among the commercial claims data in its database, data on Medicare Advantage enrollees. FAIR Health can produce insightful analytic reports and data products based on combined Medicare and commercial claims data for government, providers, payors and other authorized users. FAIR Health's systems for processing and storing protected health information have earned HITRUST CSF certification and achieved AICPA SOC 2 Type 2 compliance by meeting the rigorous data security requirements of these standards. As a testament to the reliability and objectivity of FAIR Health data, the data have been incorporated in statutes and regulations around the country and designated as the official, neutral data source for a variety of state health programs, including workers' compensation and personal injury protection (PIP) programs. FAIR Health data serve as an official reference point in support of certain state balance billing laws that protect consumers against bills for surprise out-of-network and emergency services. FAIR Health also uses its database to power a free consumer website available in English and Spanish, which enables consumers to estimate and plan for their healthcare expenditures and offers a rich educational platform on health insurance. An English/Spanish mobile app offers the same educational platform in a concise format and links to the cost estimation tools. The website has been honored by the White House Summit on Smart Disclosure, the Agency for Healthcare Research and Quality (AHRQ), URAC, the eHealthcare Leadership Awards, appPicker, Employee Benefit News and Kiplinger's Personal Finance. For more information on FAIR Health, visit fairhealth.org.

Contact:
Rachel Kent
Executive Director of Communications and Marketing
FAIR Health
646-396-0795
[email protected]

¹ A claim line is an individual service or procedure listed on an insurance claim.

SOURCE FAIR Health