MHK Partners with Findhelp to Improve Member Care Coordination

MHK CareProminence^® and Findhelp integration allows seamless coordination of member health services

TAMPA, Fla., Feb. 6, 2025 /PRNewswire/ -- MHK, a leading healthcare technology provider and part of the Hearst Health network, announced today a partnership with Findhelp to enhance health equity by integrating MHK's CareProminence^® platform with Findhelp's closed-loop referral system. This collaboration will allow CareProminence users to leverage Findhelp's network of social service programs, promoting improved outcomes by addressing social determinants of health.

The Centers for Medicare & Medicaid Services (2022) highlight how social determinants of health (SDOH) barriers, such as inadequate food or housing, increase the risk of chronic conditions and complicate care management. By proactively integrating Findhelp and CareProminence, care gaps can be minimized and overall health outcomes improved.

The CareProminence and Findhelp integration simplifies the process for health plan staff to connect members with essential resources. Member information auto-populates referral and assessment forms, with closed-loop referral data from Findhelp seamlessly syncing back to the CareProminence platform. This streamlined approach allows for tailored member support, catering to individual member needs, and ultimately driving improved health outcomes and overall well-being.

"This partnership exemplifies MHK's commitment to enhancing healthcare quality and advancing health equity. By collaborating, we empower our clients to provide expanded access to personalized, high-quality care for their members," said Conor Bagnell, president of MHK. "Delivering such care is central to our mission of becoming a trusted technology partner."

MHK CareProminence provides a single platform for healthcare payer workflows that put the member at the center of care, covering their entire health journey. By centralizing data, automating processes and offering a comprehensive 360-degree view of each member, the platform adopts a distinctive approach, enabling health plans and managed care organizations to excel in compliance, enhance health outcomes and optimize efficiency.

"We're excited to launch this new integration with MHK," said Julia Jones, vice president of network development at Findhelp. "This streamlined workflow makes it easy for staff to refer patients to resources to address their social determinants of health, directly from the CareProminence platform."

The Findhelp network includes more than 600,000 program locations across the U.S., linking individuals to crucial social resources like free or reduced-cost food, housing, financial aid, healthcare and more.

To learn more about partnering with MHK and their solutions, contact MHK at [email protected] or visit www.mhk.com.

About Findhelp
Building healthier and happier communities starts with supporting the whole person. That's why Findhelp was founded in 2010: to connect all people in need to the programs that serve them with dignity and ease. Our software platform enables community organizations, governments, and businesses across industries to easily manage and coordinate care. From screening and closed-loop referrals to outcomes tracking and actionable health equity insights, Findhelp is leading the modernization of the social safety net. For more information, visit http://company.findhelp.com.

About MHK
MHK, part of the Hearst Health network, serves as a trusted technology partner, guiding our health plan and PBM clients to excel in compliance, improve health outcomes and deliver operational efficiencies. Starting at the point of enrollment and continuing throughout the member care journey, MHK technology brings together vital information into centralized technology trusted by top-ranking plans across the nation. For more information, visit www.mhk.com. Follow MHK on LinkedIn @MHK or X @MedHOK360.

About Hearst Health
The mission of Hearst Health is to guide healthcare organizations by delivering essential intelligence and software that improve the quality, safety and efficiency of care. Hearst Health has been innovating with care for more than 40 years, with a commitment to making a lasting positive impact on health. The Hearst Health companies — FDB, Homecare Homebase, MCG, MHK, QGenda and Zynx Health — elevate care by informing and empowering participants across the health journey. To learn more, visit www.hearst.com/hearst-health and follow @Hearst Health on LinkedIn.

References
Centers for Medicare and Medicaid Services. (2022, April). CMS Framework for Health Equity 2022–2032. https://www.cms.gov/files/document/cms-framework-health-equity-2022.pdf

SOURCE MHK