CHICAGO, Jan. 9, 2017 /PRNewswire/ -- James & Sons, a standout fine jeweler in the Midwestern region, today announced that it has received the 2016 Global Retailer of the Year Award from Hearts On Fire®, a global luxury brand known for creating The World's Most Perfectly Cut Diamond®. With more than 750 locations in 32 countries, this is the highest honor offered by Hearts On Fire, and a hard fought after recognition by retailers worldwide.
Led by owners Jim and John Sunderland, the James & Sons team set a new standard of retail excellence in 2016 – highlighted by their beautiful brand environments, expansive luxury design offerings and superior customer service.
"This is truly the highest honor our business could receive," said Sunderland. "Jewelry retail is a competitive business and, therefore, we have made it a true priority to take our customer service and brand offerings to the next level. While we have served generations of families as their trusted jeweler, we remain deeply committed to making every customer experience even better than the last. We look forward to expanding this even more in 2017 and the years to come."
Known for their personalized service, ethical integrity and high levels of customer trust, James & Sons has a reputation for providing only the best to customers across their three Midwestern locations (Chicago, Orland Park and Schererville, IN). In 2016, with the support of the Hearts On Fire brand, the jeweler not only increased customer engagement, expanded industry training for staff, and installed new Hearts On Fire branded boutiques in store to create the optimal consumer shopping experience.
"James & Sons is a true example of what an exceptional, customer-focused, luxury retailer should be today," said Caryl Capeci, President of Hearts On Fire. "While it would be easy to remain focused on more traditional environments and experiences, the James & Sons team has taken a truly forward thinking and innovative approach to fine jewelry shopping. They share common goals with the Hearts On Fire brand in remaining deeply committed to offering their clients the very best products, putting customer service above everything else, and we could not be more proud to have them as our top retail partner."
About Hearts On Fire
Hearts On Fire®, The World's Most Perfectly Cut Diamond®, is a leading global designer of luxury branded diamonds and diamond jewelry, and one of the most widely recognized and bestselling luxury diamond jewelry brands in the world. Founded in 1996, and acquired by Chow Tai Fook Jewellery Group in 2014, Hearts On Fire introduced the first-ever branded diamond and instantly changed the jewelry industry forever. The global brand continues to be recognized for its superior craftsmanship and exclusive cut – the single most important factor in a diamond's value – resulting in diamonds of extraordinary beauty and brilliance. Today, Hearts On Fire offers a robust variety of designer bridal and fashion diamond jewelry collections that integrate the brand's timeless expression with today's top fashion trends, and their products are distinguished by an unparalleled sparkle. Hearts On Fire offers distribution through a rapidly growing global retail partner network of more than 750 locations in 32 countries, including 150 points on sale in Hong Kong and Greater China, 17 HOF brand stores around the world, heartsonfire.com and authorized HOF retailer websites. For more information, please visit www.heartsonfire.com.
Senior Manager, Public Relations
SOURCE Hearts On Fire