MUSC Health to Expand its Virtual-First Primary, Urgent and Behavioral Health Care Services in South Carolina in Partnership with Ovatient

The statewide offering connects patients to MUSC Health's trusted care through Ovatient's integrated, virtual-first care model

CHARLESTON, S.C., June 3, 2025 /PRNewswire/ -- Ovatient, a virtual-first health care services company, today announced that it launched its virtual-first care offering built on Epic and MyChart in South Carolina at MUSC Health, the Medical University of South Carolina's health system. Epic is MUSC Health's electronic medical record, and MyChart is its patient portal.

Patients across the state now have greater access to virtual care services, leveraging Ovatient's whole-person model of care. Ovatient will provide on-demand urgent care and virtual-first primary care as well as integrated behavioral health services, with expectations to deliver care for more than 50,000 MUSC Health patients in the first year alone.

"It's important that patients know they can access care when and where they need it. As a founding member of Ovatient, we are building on MUSC Health's best-in-class virtual care offerings to give patients across the state access to new virtual-first care services that are connected and coordinated with the care teams they trust at MUSC Health," said Patrick J. Cawley, M.D., CEO, MUSC Health and executive vice president for Health Affairs at the Medical University of South Carolina.

Ovatient's full-time, dedicated virtual care team fully integrates with MUSC Health's digital front door, Epic and MyChart, providing a meaningful, person-centered experience for MUSC Health patients. Ovatient providers have earned an industry-leading net-promoter score of 82, and 95% of our patients say they would use our services again. And while Ovatient's service are virtual-first, they are not virtual only. Patients can go from virtual to in-person care seamlessly tailored and coordinated to their lives and existing care team.

"Everyone's health journey is unique, and everyone should be able to choose how, when and where they get their care without ever compromising on quality. With MUSC Health, we are championing a more coordinated approach to virtual care that connects patients to care teams they trust, whether they are in person or online," said Michael Dalton, CEO of Ovatient. "When care is connected through the EHR, patients and providers alike see a seamless experience, and we build and maintain trust. With this information, health systems grow their insights and share of care and build stronger relationships with their patients."

The launch of Ovatient's virtual-first services in South Carolina follows the recent debut of its MyCare Anywhere, a new digital health experience. Available on desktop and mobile – including iOS and Android devices – MyCare Anywhere is EMR-integrated to offer hyper-personalized virtual care, expert health content and self-guided health journeys. It is initially available to patients throughout Northeast Ohio through Ovatient's partnership with The MetroHealth System.

Built for health systems by health systems, Ovatient is transforming health care delivery by strengthening patient relationships with trusted health systems. We're working to unlock new opportunities for our health system partners to improve health outcomes, reduce costs and more deeply engage patients in their markets. Learn more and join us at www.Ovatient.com.

About Ovatient

Ovatient is a virtual-first healthcare company that puts a person – not just a patient – at the center of how they receive care and improve their health. Ovatient integrates with health system and patient medical records via Epic and MyChart, providing a more meaningful, personalized patient experience that empowers care teams with nearly real-time data. Ovatient's team of dedicated virtual providers and care team members maintains industry-leading net-promoter scores and works closely with health system partners to provide patients with connected, coordinated and convenient virtual care, including urgent care and primary care with integrated behavioral health. Ovatient was formed through a partnership between The MetroHealth System in Cleveland, Ohio and MUSC Health in Charleston, S.C., in October 2022.

About MUSC

Founded in 1824 in Charleston, MUSC is the state's only comprehensive academic health system, with a mission to preserve and optimize human life in South Carolina through education, research and patient care. Each year, MUSC educates over 3,100 students in six colleges and trains 950+ residents and fellows across its health system. MUSC leads the state in federal and National Institutes of Health and research funding. For information on our academic programs, visit musc.edu.

As the health care system of the Medical University of South Carolina, MUSC Health is dedicated to delivering the highest-quality and safest patient care while educating and training generations of outstanding health care providers and leaders to serve the people of South Carolina and beyond. In 2024, for the 10th consecutive year, U.S. News & World Report named MUSC Health University Medical Center in Charleston the No. 1 hospital in South Carolina. To learn more about clinical patient services, visit muschealth.org.

MUSC has a total enterprise annual operating budget of $7.1 billion. The 31,000 MUSC members include world-class faculty, physicians, specialty providers, scientists, contract employees, affiliates and care team members who deliver groundbreaking education, research, and patient care.

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SOURCE Ovatient