MCKINNEY, Texas, Sept. 15, 2016 /PRNewswire/ -- MyTelemedicine, a National Telemedicine service provider is pleased to announce the launch of "Acceso a un Médico" the first comprehensive Telemedicine experience targeting Hispanics in the U.S. Members will now have the ability of accessing their personal health portal via desktop or mobile application to maintain their electronic health records, manage dependents and schedule a virtual consultation by video or phone with a physician licensed in their state, all in Spanish.
Language is the number one barrier between healthcare and Hispanics. It continues to hurt the health of the nation's fastest growing population group. This hurdle is the lack of a true Spanish-language experience for patients who count on telemedicine for all or part of their healthcare needs. Such patients face dissatisfaction and may abandon their efforts if only a small part of their healthcare experience – talking to a doctor – occurs in Spanish. Unfortunately, that's all most telemedicine companies provide. "It's not nearly enough to meet patient needs. That's why MyTelemedicine provides an authentic Spanish user experience," said Rey Colon, MyTelemedicine's CEO.
A large body of research documents the adverse impact of language barriers on access to and quality of care. Persons with Limited English Proficiency (LEP):
- Make fewer doctor visits
- Have trouble understanding diagnosis, treatment, and medication instructions
- Have greater difficulty with compliance to treatment plans
- Are more likely to suffer a serious medical event
Telemedicine represents a proven way to make it easier and more cost effective for any patient to get medical care, but the technology won't do much to improve health outcomes among Hispanics if language remains a challenge. Studies show that 60% of U.S. Latinos say they best comprehend and respond to native Spanish-speaking representatives. Members using the service have round-the-clock access to bi-lingual Care Advocates to assist them with scheduling a consultation with a physician and even receive engagement communication in their native language.
The U.S. Hispanic population is growing nine times faster than any other population in the nation. Hispanics are becoming the leading drivers of growth and emerging as market trendsetters. Despite all this data, they're still very much underserved in the healthcare industry. Companies focused on the US Healthcare market have a choice; they can leverage these trends or choose to ignore them partially or completely. MyTelemedicine has made its choice clear through its actions.
"We are focusing on the needs of the Hispanic market, and our goal is to create change on how Latinos access healthcare, using technology," Colon said.
MyTelemedicine developed a proprietary, HIPAA-compliant telemedicine platform that works in the cloud and lets healthcare providers consult with patients remotely. Our Advanced API technology allows third-parties to integrate and offer a customized telemedicine experience to support their brand identity. Physicians can perform on-demand consultations with members anywhere via telephone and video technology. Patients get advice, recommendations and a diagnosis, which may include a prescription for common illnesses. Learn more at mytelemedicine.com.