NACR Announces New Accreditations in Support of Avaya Integrated Roadmap

EAGAN, Minn., July 13 /PRNewswire/ -- NACR (North American Communications Resource, Inc.) today announced it has earned full accreditations to provide sales and services for the Avaya Integrated Roadmap and the Nortel Enterprise Solutions (NES) products that are now part of its multivendor portfolio.

An operating company of ConvergeOne, LLC, NACR (www.nacr.com) is a seven-time Avaya BusinessPartner of the Year and a nationwide leader in providing comprehensive communications solutions and technical support.

NACR is already Full Service accredited for Avaya BCM —and that authorizes NACR to install and maintain BCM. The company has recently completed Full Service accreditation for Communication Server 1000 R6 (CS1000) and for Call Pilot Unified Messaging as well as data products.

In addition, NACR has earned Service Assist Accreditations on CC7 and Agile Communication Environment (ACE) which uses Service-Oriented architecture and web services to facilitate the rapid development of communications enabled applications.  

"NACR's team of highly trained, experienced professionals is always at work to further their technical skills and provide all the end-to-end support our customers need," said Joy Murphy, Senior Technology Director for NACR. "Our commitment to achieving the highest levels of certifications means customers can count on NACR to deliver value every step of the way, from up-front product sales and installation through ongoing maintenance."

NACR already supports more than 470 NES sites nationwide through its state-of-the-art network monitoring center. The company is also continuing to expand its technical team with the addition of sales professionals and design specialists who have extensive experience supporting Nortel products and services.

As the largest Avaya channel partner, NACR works closely with Avaya and other strategic partners to integrate the latest hardware, software, and applications into leading-edge solutions for businesses. NACR has incorporated Nortel equipment into its state-of-the-art laboratory, where the company preconfigures and tests communication systems and applications prior to their deployment.

Additionally, NACR is currently involved in beta testing the next-generation Contact Center solution from Avaya.

"NACR has the exciting opportunity to work with the pre-release software in our lab and provide feedback as part of Avaya's quality process," said Murphy. "This allows us to have valuable input on solution functionality and capabilities that will eventually benefit our customers, their business communications, and their bottom lines."

For more information, interested businesses can call 1-888-321-NACR (6227) or visit NACR online at www.nacr.com.

About NACR

With offices nationwide, NACR (Eagan, MN) is a certified Avaya Platinum Channel Partner, a seven-time Avaya BusinessPartner of the Year, multiple award winner from industry partners, and the Value Added Solutions Provider of choice for today's leading businesses. NACR delivers proven, scalable, cost-efficient solutions tailored to a customer's business communication needs, in an end-to-end package that includes consultation, design, implementation, and testing. With its strategic partners, including Avaya, NACR provides customers with solutions in VoIP migration, convergence, mobility, unified messaging, and contact centers. For more information, call 1-888-321-NACR (6227) or go to www.nacr.com.

SOURCE NACR