NACR Expands Customer Training Facilities, Portfolio, and Expertise

EAGAN, Minn., July 28 /PRNewswire/ -- Seven-time Avaya BusinessPartner of the Year NACR (North American Communications Resource, Inc.) recently expanded the training capabilities available to its customers through the NACR Center of Excellence for Learning and Development (COE).

"In every economy, NACR continues to demonstrate its commitment to customer education with ongoing investments in broadening our portfolio of courses and deepening the expertise of our instructor team," said Dan Gorski, Vice President of Learning and Development at NACR and head of the COE. "The result is a growing program delivered by a team of highly experienced and credentialed training professionals."

An Avaya Platinum BusinessPartner based in Eagan, MN, NACR (www.nacr.com) is the largest Avaya channel partner worldwide and a leading nationwide provider of value-added, end-to-end communications solutions. NACR delivers comprehensive sales, consultative, training, and technical support, as well as managed services, maintenance, refurbishment, and repairs.

The NACR COE provides opportunities for customers to build their administrative, technical, and applications proficiency by leveraging NACR resources and expertise. As part of its investments in continuing education, the company adds courses to the program based on customer feedback, and provides options for training on site and at locations across the country to meet customer needs.

NACR's recent acquisition of Empire Technologies - a former Avaya Platinum Channel Partner that is now the Northeast Regional office of NACR, based in Eatontown, NJ - has expanded its multi-vendor certifications and expertise along with the core offerings available through the COE. For example, NACR now supports the Avaya Aura™ platform with courses including Modular Messaging Basic Administration, Modular Messaging Advanced Administration, Advanced Vectoring, and one of the most in-demand courses, Communication Manager Advanced Administration. Other new courses include Avaya CMS System Management and CMS Report Designer.

In addition, the former Empire University professional training facility in Parsippany, NJ, is now part of the NACR COE, serving the Northeast Region from a location convenient to Newark International Airport and only 25 miles from New York City.

NACR's Learning Management System (LMS) - an online tool that allows customers to manage their personal COE training curriculum - is regularly enhanced to further improve the customer education experience. For instance, the capability to access NACR's monthly Tech Quarterly webinars from the LMS was recently added.

"Having exceeded our goal of unique customer registrations, as well as getting many repeat customers and averaging a score of 6.8 out of 7 on customer evaluations, we are extremely pleased with the success and popularity of the COE program to date," said Gorski. "Our strategy for building on that success is to continue anticipating and responding to our customers' changing needs for technical training and support."

The company's commitment to internal training further enhances associate skills, knowledge, and certifications in support of its customers.

For more information, existing customers can call their NACR representatives - or visit the NACR website (www.nacr.com) and look for the Center of Excellence for Learning and Development under News & Events. New customers can contact the company at 1-651-796-6680.

About NACR

With offices nationwide, NACR (Eagan, MN) is a certified Avaya Platinum Channel Partner, a seven-time Avaya BusinessPartner of the Year, multiple award winner from industry partners, and the Value Added Solutions Provider of choice for today's leading businesses. NACR delivers proven, scalable, cost-efficient solutions and managed services tailored to a customer's business communication needs, in an end-to-end package that includes consultation, design, implementation, and monitoring. With its strategic partners, including Avaya, NACR provides customers with solutions in VoIP migration, convergence, mobility, unified messaging, and contact centers. For more information, call 1-888-321-NACR (6227) or go to www.nacr.com.

SOURCE NACR