Net Access Launches Enhanced Customer Portal

CEDAR KNOLLS, N.J., Sept. 30, 2015 /PRNewswire/ -- Net Access, an innovative provider of hybrid data center solutions, today announced the general availability of FLEXPortal, its new next-generation, cloud-based self-service customer interface. FLEXPortal provides customers with control and complete visibility into multiple components of their Net Access account, from support tickets and invoices to service-specific usage summaries and analytics.  It has a clean, intuitive, easy-to-use layout, and features a responsive design allowing it to be accessed via any device—smartphone, tablet or laptop—anywhere, at any time.

The new portal leverages FLEXPlatform, Net Access' custom-built internal management & monitoring platform that combines Data Center Infrastructure Management (DCIM) with billing and product automation functionality. FLEXPortal uses an API to interact with each of the systems that make up the overall platform, and will provide a unified user experience for each of the services Net Access offers. It also has the ability to support functionality such as notifications for events generated from support responses to data center badge access.

Some of the other benefits that customers will see from FLEXPortal include:

• Infrastructure - Access to details and analytics pertaining to specific services, including rack and server inventories, network assignments, alarm monitoring and power consumption.
• Tickets – Ability to manage work order requests, open new tickets, and communicate with Net Access support professionals.
• Orders- Access and track all current and past service orders.
• Finance– Check account balances; view, download, and pay bills online, or update contact information and/or payment method.
• Logistics – Register and track data center visitors and shipments

"With the introduction of FLEXPortal we have reinvented the way that customers interact with Net Access, and with their IT infrastructure," stated Raul Martynek, CEO of Net Access. "FLEXPortal empowers them, giving them more control over their colocation, cloud, connectivity and managed services, and puts range of additional tools at their fingertips."

"While a lot has been said about software defined data center, very few companies have actually tried to implement it from the ground up. Since Net Access operates data centers and offers managed services, we feel we are in a great position to do so, " stated Dan Cech, Chief Technology Officer at Net Access. "FLEXPlatform provides our staff and our clients the ability to monitor, manage and automate their infrastructure, and allows clients to easily integrate their colocation and managed hosting services."

"FLEXPortal is well organized and easy to navigate, and gives me detailed visibility into all of my Net Access services," commented Scott Seltzer, CEO of ConnectMeVoice. "The new tools and functionality make it easy for me to manage my infrastructure, and help me to make faster, more informed business decisions about my resource utilization."

Additional FLEXPortal enhancements are already under development, including improved and customizable reporting on data center infrastructure metrics.

ABOUT NET ACCESS: For enterprises and organizations who depend on the 24x7x365 availability of their vital IT infrastructure, Net Access provides a single-source for the highest-quality, most innovative and reliable technology services and solutions. Unlike traditional enterprise technology vendors, we are inherently curious and passionate about constantly identifying, proving and delivering better ways to help clients manage their evolving technology needs. Learn more about our company history, our people and just what makes us different… and better by visiting www.nac.net.

MEDIA CONTACT

Gene Rogers
Vice President, Marketing
Net Access
[email protected]
(973)590-5149

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SOURCE Net Access

Related Links

http://www.nac.net