Network Consulting Company i2i Uses Fluke Networks' Visual TruView for Unprecedented Customer Network Visibility

EVERETT, Wash., Nov. 19, 2014 /PRNewswire/ -- Fluke Networks today announced that i2i Infrastructure Insights, Inc., a professional services and network consulting company based in Dallas, Texas, has deployed Visual TruView™, the award-winning unified network and application performance monitoring and troubleshooting solution, to provide i2i with greater visibility into the extensive enterprise networks it helps design and maintain, while helping to quickly identify performance issues that could impact customers' workflow or profitability.

Before deploying TruView, i2i's approach to managing and troubleshooting client networking problems was reactive –incoming problems would be examined via a limited platform that provided only basic network and application information. While i2i could identify whether an application was running and see generic network status information, any real intelligence was absent, meaning hours of manual testing and analysis spent resolving any issues. As i2i considered expanding its network monitoring capabilities for customers, it needed a network and application performance monitoring solution that could provide a complete view with detailed analytics of the infrastructure – Visual TruView fit the bill.

"Fluke Networks' Visual TruView has been a godsend for us and for our customers. It allows us to immediately deliver exceptional value and knowledge to the client by not only informing them of a network or application problem in real time, but also being able to isolate the source of the problem so they can immediately take steps to resolve the issue on their end," stated Paul Jasina, chief operating office for i2i Infrastructure Insights.

Fluke Networks' Visual TruView is the industry's first truly unified, single-appliance network and application performance monitoring and troubleshooting solution. It uses key data sets including packet storage, application response time, transactional decode, NetFlow and SNMP to highlight performance metrics on a unified dashboard and provide i2i with a comprehensive overview of both network and application performance.

This increased visibility recently enabled i2i to quickly address a network performance issue at a large retail client. "Within 10 to 15 minutes of receiving a troubleshooting phone call from our client, TruView helped us quickly identify a massive bandwidth issue," noted Jasina. "Without TruView, we wouldn't have noticed that the antivirus system's automatic update was causing the slowdown and it would have continued to be a recurring phantom issue that impacted the system. TruView was able to identify the cause immediately, so we had the ability to pause the update, schedule it for another time, and return the company to its normal performance standards quickly."

On the business side, TruView also allows i2i to establish greater credibility with its customers by providing real, actionable data that help reduce network finger pointing. i2i has been able to grow its business by acquiring more customers due to its reduced resolution time with TruView.

"The big deciding factor for selecting TruView was that it gives us the ability to see all levels of the network and applications through a single management console," stated Jasina. "Resolution time with this tool is phenomenal – it succinctly highlights and helps us solve issues we probably would not have discovered without it. With Visual TruView, we can see the full picture, which lets us provide a level of service that is invaluable to our clients."

To read the complete i2i case study, please click here.

For more information on Visual TruView, please click here.

About Fluke Networks

Fluke Networks is the world-leading provider of network test and monitoring solutions to speed the deployment and improve the performance of networks and applications. Leading enterprises and service providers trust Fluke Networks' products and expertise to help solve today's toughest issues and emerging challenges in WLAN security, mobility, unified communications and data centers. Based in Everett, Wash., the company distributes products in more than 50 countries. For more information, visit www.FlukeNetworks.com or call +1 (425) 446-4519.

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SOURCE Fluke Networks

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