Neudesic's "search-first" design approach helps American Cancer Society's new intranet achieve its primary goals to drive user adoption and improve communication between staff and volunteers
IRVINE, Calif., Jan. 19, 2016 /PRNewswire/ -- Neudesic today announced that Nielsen Norman Group has chosen Society Source, the intranet Neudesic designed and built for American Cancer Society (ACS), as one of 2015's top 10 intranets worldwide based on its superior design and user experience. Nielsen Norman Group is a leading user experience research firm, helping companies make critical design decisions to improve their bottom line.
Built on SharePoint 2013, American Cancer Society's new intranet replaces a number of disparate sites and systems, and eliminates outdated and redundant content, helping ACS reduce the number of servers needed and their associated costs by 62%.
"ACS worked to consolidate a set of sites built on outdated technology, with the goal of increasing engagement and encouraging collaboration," said usability expert Jakob Nielsen, principal of Nielsen Norman Group. "The team created a site with a strong structure, inclusive resource library and many opportunities for employees and volunteers alike to learn, share and communicate."
One of the biggest complaints about ACS's previous system of siloed intranets was how difficult it was to find documents and information. Neudesic incorporated this and other user feedback into a mobile-responsive "search first" experience that leverages SharePoint 2013 Enterprise search capabilities to drive the site's ultimate goal of increasing adoption.
"From identifying user personas to defining strategy and IA to designing and testing prototypes, it took a well-coordinated team effort to deliver the best possible experience for ACS users," said Sathish TK, Neudesic Senior Solution Partner, Portals & Collaboration. "This recognition by Nielsen Norman is testament to the validity of our mobile first, user-centric approach to intranet design."
A post-launch survey revealed that 71% of ACS staff visit Society Source every day to learn the latest cancer and organizational news and connect to resources, tools and people to help them perform their jobs. The new intranet is now the "most useful" of the eight channels ACS uses for internal communications.
"Society Source helps us create a single, aligned organization, presenting the opportunity for revamped governance and security policy — with well-defined roles and responsibilities — that extends across multiple platforms, such as hardware, software, internet browsers, mobile devices, etc.," said Amy Hadsock, Senior Director, New Channels, ACS.
Visit Society Source for more information on the design and functionality of ACS's award-winning intranet.
Nielsen Norman's list of top 10 intranets for 2015 also includes Connect, Cadwalader, Wickersham and Taft's new intranet that leverages The Firm Directory, Neudesic's leading people-based expertise location system for law firms and legal departments. The Firm Directory is built on Neudesic's Pulse collaboration platform.
About Neudesic
Neudesic is the trusted technology partner in business innovation, delivering impactful business results to clients through leading-edge technologies, innovative solutions and strategic alliances. Neudesic is a privately held company, serving clients globally from offices in the United States and India. For more information, please visit www.neudesic.com.
About American Cancer Society (ACS)
ACS is the nation's largest private, not-for-profit investor in cancer research. Its efforts have contributed to a 20% decline in cancer death rates in the U.S. since 1991, and a 50% drop in smoking rates. ACS helps people facing cancer get the help they need by continuing the fight for access to quality healthcare, lifesaving screenings, clean air and more. For more information, please visit www.cancer.org.
About Nielsen Norman Group
Nielsen Norman Group in an evidence-based user experience research, training and consulting firm that advises companies on how to improve the bottom line through human-centered design of products and services. Founded in 1998 and headquartered in Silicon Valley, NN/g evaluates interfaces of all kinds and guides the critical design decisions that make websites, applications, intranets and products achieve their full potential for businesses and their users.
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