New Coveo Usage Analytics Module Reveals Critical Metrics Across Enterprise Information Access Solutions

CHICAGO and QUEBEC CITY, Sept. 1 /PRNewswire/ -- Coveo, a leading provider of enterprise search and customer information access solutions, today announced the availability of the Coveo Usage Analytics module, which tracks and analyzes all user activity performed across its search-powered enterprise information access solutions. The Coveo Usage Analytics Module is designed to help organizations continuously optimize their information access platform based on user behavior, and in turn, increase user adoption.

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The Coveo Usage Analytics module captures data from any of Coveo's access interfaces including the Coveo Outlook Sidebar and Coveo Desktop Searchbar, and other access interfaces including dashboards, web search, and intranet search, and analyzes the path that users follow while searching and navigating results.  

"Accuracy and relevancy are critical success factors across search-powered solutions," said Richard Tessier, EVP Products, Coveo. "Coveo Usage Analytics helps organizations better determine users' enterprise information access requirements, fine tune the accuracy and relevancy of the data, and tune the solution for optimal performance, ultimately offering a better user experience and increasing user adoption. The ability for customers to fine-tune their Coveo implementations on the fly, based on real-time user data, is yet another step Coveo is making as we continue to shape the Enterprise Search 2.0 market."

Coveo Usage Analytics also reveals which documents and information appear most often in search results, and which ones are most accessed.   Also shown is granular information from result click-throughs, and which functionality within the search interface is most popular with users, which helps customers tune Coveo for optimal performance and increase user adoption.

Armed with detailed information on user behavior, the Coveo Usage Analytics module provides organizations with the decision support tools enabling them to:

• Analyze top queries across user bases and optimize landing pages for these queries.
• Determine the most popular content areas, helping administrators improve the quality, accuracy and relevancy of knowledge and information access.
• Identify which User Interfaces are most widely accessed, and what type of information users are retrieving through each interface.
• Identify content gaps by reviewing reports on failed queries.
• Understand which audiences – whether customers, management, specific departments, support agents, etc – make the greatest use of the search applications, and in turn, optimize interfaces according to their specific needs.

The Coveo Usage Analytics module includes a dynamic interface which provides administrators with intuitive ways to analyze the data, including timeframe control to focus on a desired period, the ability to focus on executed queries, keywords used, documents accessed, and more.  

The Coveo Usage Analytics module integrates with all Coveo search-powered applications; no work is required to manually code and run reports from a database, making it very easy to configure, use, and generate immediate results. Coveo Usage Analytics is available immediately. For more information visit www.coveo.com.

About Coveo

Coveo is a leader in search-powered enterprise information access solutions.  The Coveo Enterprise Search Platform and Customer Information Access Solutions help organizations generate significant value from information and knowledge stored across the enterprise, in virtually any system, whether it resides in the cloud or on enterprise servers—all without moving data.  Companies can also get started at no cost, with Coveo Expresso 2.0 Beta, Coveo's free, entry-level enterprise search solution.

Coveo pioneered Enterprise Search 2.0. With Coveo's unified indexing technology, companies can easily access and consolidate information from heterogeneous systems. Coveo helps companies to Stop Moving Data™ by combining structured and unstructured data from virtually any enterprise system into a central index, and securely presenting the information in composite dashboards, helping to drive more value through multiple business processes. Coveo customers gain a powerful alternative to expensive system integration and are able to harvest existing IT infrastructure while providing actionable insight into information and knowledge.  

Coveo's more than 700 global implementations contribute to the success of, among many others, AmerisourceBergen, CA Technologies, Deloitte, GEICO, ESPN, Haley & Aldrich, Lockheed Martin, Odyssey America, P&G, Netezza,  SNC-Lavalin, Sony Ericsson, IMS Health, SSQ Financial, and the U.S. Navy.  Information and video demos are available at www.coveo.com.  

SOURCE Coveo