New Partnership Brings Field Service Management Training to Leading Trade Association

Service Strategies and the Business Technology Association (BTA) Partner to Enhance the Skills of Field Service Professionals

Dec 27, 2012, 11:00 ET from Service Strategies Corporation

SAN DIEGO, Dec. 27, 2012 /PRNewswire/ -- Service Strategies Corp., a leading provider of training and certification programs for technology services professionals, today announced a new partnership with the Business Technology Association (BTA), a not-for-profit trade association serving independent dealerships, resellers, manufacturers, distributors and service companies in the office technology industry. The new partnership will bring Service Strategies' comprehensive service and support training curriculum to the BTA membership in an effort to provide the guidance and tools necessary to manage successful field service operations.

The first course to be offered to the BTA membership is titled Field Service Foundations. The course will debut on February 6 – 8, 2013 as the front-runner workshop to the BTA Winter Break event in Orlando, Fla.

"In developing an industry-leading educational workshop lineup, BTA has always worked hard to identify and engage the best sources for curriculum and instruction," said BTA National President Terry Chapman. "It is not a task that is taken lightly. Rather, we are dedicated to finding training partners who have the utmost expertise, providing the most value to our members. In that regard, Service Strategies is an excellent new partner for BTA and will be well received within the office technology industry." 

The new Field Service Foundations course is specifically designed for service management and dealership principals. The two-day course includes topics such as strategy, leadership, operations analysis, performance management and much more.

"We spent considerable time working with the BTA leadership team to customize the curriculum of the Field Service Foundations course to address the specific service management challenges of the association's members," said John Hamilton, president of Service Strategies Corp. "The agenda is designed to be very interactive and enables participants to share their real-world experience. I am excited about the value this course will deliver to the BTA membership and look forward to further developing our partnership."

For more information on the Field Service Foundations workshop, visit or call (800) 843-5059.

About Service Strategies Corporation
San Diego, CA based Service Strategies advances service excellence by providing training, consulting, certification and industry standards programs that ensure delivery of world-class customer service and support. Thousands of service professionals around the world have enhanced their skills through participation in the company's training and certification courses. In addition, the world's leading service providers have adopted Service Strategies' Service Capability & Performance (SCP) Standards as their roadmap to service excellence and benchmark measure of success. For more information, call 858.674.4864 or visit

About the Business Technology Association
The Business Technology Association (BTA) is an international not-for-profit trade association serving independent dealerships, resellers, manufacturers, distributors and service companies in the office technology industry. BTA helps its members profit through a wide variety of services, including free legal advice and guidance; benchmarking studies and reports; information on the latest news, trends and products in the industry; strong educational offerings; and industry-specific publications. Visit for more information.

SOURCE Service Strategies Corporation